Obitalk hangup
VeryBigTiger:
Hello All, and thanks for responding to my post!
unfortunatly I asked a neighbour to recycle the power but that did not help. I have asked the internet provider to check the line and it checked ok. I have asked them to give me the dynamic IP address assigned to the DSL router in the moment.. hopefully this can help..if not, then I'm out of luck.
if you can think of any think else to bring it on board that would be great ... not sure if any power recycle will bring it back ....
Joseph
Stewart:
If there is a phone attached (or your neighbor is willing to attach one), s/he can do some basic troubleshooting, e.g. is there dial tone, does ***1 give an IP address, does the OBi test number work, can you call out, etc?
Also, see whether the Internet connection is working, if not, try rebooting modem and router. Knowing the states of indicators on modem, router and OBi would be useful.
If needed, a factory reset of the OBi may bring it back to life. This could be initiated by from the phone (if that's working), from the LAN (if that's working) or with a paper clip.
If the neighbor has some technical ability, you could talk him/her through setting up remote management and/or dynamic DNS on router.
VeryBigTiger:
unfortunately my neighbour can access the outside of my apartment such the power on/off or the phone line (not the telephone port on the Obi as its inside the apartment) ... would accessing PTSN line itself from outside the apartment would enable me to do any control over the Obi ..such as resetting.
Thanks,
Stewart:
I don't believe that there is anything that you can do from the phone line.
However, if your router has Wi-Fi and you trust the neighbor with the password, they should be able to stand outside your appartment and connect (from a laptop, tablet or smartphone). They could see whether your Internet connection is working and whether the OBi is accessible. Depending on the results, they may be able to reset the OBi or provide you with remote access to it.
VeryBigTiger:
If the internet is accessible what is the steps that he can do to access/rest the Obi.
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