triggering a callback without Obi answering the call
lk96:
Hello
first of all apologies if this topic was discussed before. I do recall seeing some
comments on a similar thread but can't locate any relevant topics anymore.
Suppose the following scenario:
lets say I'm in Europe, with a European mobile # having only voice service
(not data, no voip). I'd like to be able to initiate low cost calls from that mobile by being able
to reach the Obi auto-attendant back home (based in US), and
then have the auto attendant capture the mobile # *without answering*
the call, and immediately proceeding to call back the european mobile # using the SP1 or SP2 service
so that when I answer the call on the mobile I will be connected to the AA.
I'm thinking that the first step would be to have Obi route an incoming call from the mobile with
European number to the AA applying a inbound routing rule like the following to the appropriate interface:
{(12345678912):AA},{ph}
How do I configure the AA (if I do need to do something extra) to return a call to the originating #
(12345678912 in this case) but without answering the call in first place?
thanks
L.
lk96:
indeed there was is a popular thread already on this which addresses this question.
Sorry for the redundant post.
http://www.obitalk.com/forum/index.php?topic=66.0
RonR:
Assuming you're calling your OBi on the SP1 Service:
Voice Service -> SP1 Service -> X_InboundCallRoute : {12341234567:aa($1)},...
Upon receiving a call on SP1 from 12341234567 that is aborted before the Auto Attendant answers, the Auto Attendant will call back to 12341234567 using the Auto Attendant PrimaryLine.
You can have the Auto Attendant use a different trunk for the callback by altering the incoming number:
Voice Service -> SP1 Service -> X_InboundCallRoute : {(<**2>12341234567):aa($1)},...
In this case, the Auto Attendant would call back to 12341234567 using SP2.
Also see this post:
http://www.obitalk.com/forum/index.php?topic=2102.msg13284#msg13284
lk96:
In the event the caller id captured is not the complete (or dial-able) phone # (ie the country code
was stripped), what would be the proper syntax to re-construct a proper call back #?
Assume the country code is "nn", and also assume that these 2 digits are the only digits that were stripped.
Then if I want to be able to dial back the international mobile # that initiated the call, will
the following modification suffice?
{(<**2nn>12341234567):aa($1)}
where "nn" is the country code?
thanks
RonR:
Quote from: lk96 on January 09, 2012, 12:30:24 pm
{(<**2nn>12341234567):aa($1)}
That should cause the Auto Attendant to dial nn12341234567 using SP2.
I believe you could also do it as:
{12341234567:aa(**2nn12341234567)}
As long as the incoming CallerID is 12341234567, the Auto Attendant would dial nn12341234567 using SP2.
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