There is no service available to complete the call
MichiganTelephone:
Quote from: RonR on February 26, 2011, 10:28:29 am
biomesh,
Google Voice does not use SIP and there is no concept of being registered. Being logged into your Google Voice account shouldn't cause problems (it doesn't for me). Having Google Voice ring a landline as well as Google Chat should also not be a problem.
RonR, while being logged into Google Voice may or may not be a problem (and I wouldn't be so quick to say it isn't if I were you), being logged into the Gmail account associated with the Google Voice number definitely is a problem. I believe it's because when you have Gmail open, there is also a Google Chat client open, and if Google Voice is sending your calls to Google Chat (as is required to use the Google Voice support in the OBi device) then it's a tossup which will get an incoming call. I've personally seen the situation where calls would not come through until I logged out of Gmail. I haven't researched all the possibilities (that is, exactly what Google pages you would have to be logged into or have open to cause a problem), so it's just safer to tell folks to make sure they aren't logged into any Google service using that account, so you don't have to worry about it being an issue.
Also, your statement that "there is no concept of being registered" may technically be true (I honestly don't know about that), but at the very least you do still have to authenticate with Google Voice, which is why you have to enter your password during the setup of the account on your OBi.
Please keep in mind that just because you haven't experienced a particular issue doesn't mean it hasn't affected anyone.
RonR:
Harvey,
At this point, the easiest solution may be resetting the OBi back to factory defaults and trying again to configure it from the OBi Dashboard.
If you'd prefer to configure it manually for Google Voice, here's the settings:
System Management -> Device Update -> Reset Configuration
System Management -> Network Settings -> LocalTimeZone : [your local time zone]
System Management -> Auto Provisioning -> Method : Disabled
Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice
Voice Services -> SP1 Service -> AuthUserName : [your Google Voice username]
Voice Services -> SP1 Service -> AuthPassword : [your Google Voice password]
Physical Interfaces -> Phone Port -> Primary Line -> SP1 Service
RonR:
MichiganTelephone,
I just verified again that making outgoing Google Voice calls from my OBi is not affected by being logged into my Google Voice or Gmail account. I didn't try incoming calls, but will do so later. Harvey can't make outgoing calls, plus it's not clear from his post that he was even logged into any of his Google accounts when he was trying to get his OBi to work. I think biomesh misinterpreted
(I) ... have my Google Voice settings set so that calls to my Google Voice number are to ring both to my landline and my "Google Chat."
as Harvey being logged in to Google at the time.
You certainly do have to give the OBi valid Google Voice credentials as it has to send them each time a call is initiated, but that's not the same as SIP registration.
freetalk:
Harvey,
After you deleted the device from OBiTALK and added it back, did you re-configure the Google Voice account? When you deleted the device, all the configuration would be deleted as well.
Harvey:
I was, for the whole week that my Obihai was working, logged in to Gmail and Google. I keep a Firefox tab open all the time with my Gmail.
Thanks to Freetalk. I did the following, as I had deleted the device and then put it back. I just now went to reconfigure the Google Voice at the Obihai.com Wizard for Google Voice and, using my ip, which I obtained by ***1, which resulted in 192.168.1.2, I then configured and the message on the screen was that it was successful and that my device would now reboot. It did not reboot. I manually rebooted the Obihai device by unplugging it and then replugging it from my power strip. Still I received, upon trying to call the same error message "There is no service available to complete the call". I tried the configuration wizard about 4 times, just in case I have put in something wrong, like typing in my wrong gmail password.
I did see RonR's recommendation that "easiest solution may be resetting the OBi back to factory defaults and
trying again to configure it from the OBi Dashboard." I did do that also and still have the same error message.
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