SIP 2 Service does not save UserName
TSellers:
Thanks. Came back and thought I'd give it another shot. When I type syslog and hit apply, it blanks the screen. If I save as a pcap file and try to work the rest, when on the Transport tab, choose destination is not (514), it shows a longer number as the only option. At this point it's looking rather hopeless due to my inability to wrap my head around it, but I certainly appreciate all the help regardless!
TSellers:
I thought I'd give everything a try and start from scratch. I did a hard reset on the device, and made sure the latest firmware was installed. I went into the Obi dashboard and added:
Service Provider 1 Google Voice™ Account
Service Provider 2 voip.ms Account
Both said they were added successfully.
I also followed the voip.ms WIki and setup Profile B with my account settings.
If I go into Profile A I see 'Google Voice'
In Profile B the server settings were overwritten after adding to dashboard, so I re-add them.
In the status after a reboot in SP1 status I get 'Authentication error'
In SP2 I get 'Registered'
Now it is the opposite of the previous problem in that it seems to be connected to the voip.ms service, but not Google.
If I connect the phone to Phone port I get a 'no service' message. If I connect to Line port it is dead.
Is there something obvious I have done wrong?
RonR:
Each SP (SP1 and SP2) have an X_ServProvProfile setting that specifies which ITSP Profile to use.
Typically, SP1 is set to use ITSP Profile A and SP2 is set to use ITSP Profile B.
Check both SP1 and SP2 X_ServProvProfile settings to make sure they're pointing to the desired profile.
TSellers:
Thanks for the head's up.
Under 'Voice Services' I checked SP1 and SP2 Service settings. 1 points to 'A' and 2 points to 'B'
After I did a reboot I watched the status screen and I see SP1 was trying to connect to what appeared to be the Google VOice IP, before it went to 'Authentication Error'. Am I somehow now presenting the wrong credientials to Google Voice from the ATA in spite of a successful registration on the portal dashboard?
RonR:
Quote from: TSellers on January 28, 2012, 12:46:53 pm
Am I somehow now presenting the wrong credientials to Google Voice from the ATA in spite of a successful registration on the portal dashboard?
Only the settings that make it to the OBi iself count. Have you tried logging into the OBi directly and setting the proper credentials there? That would answer the question of whether the OBiTALK Web Portal is configuring the OBi with the wrong credentials.
If you elect to do any configuration to the OBi directly, you must set:
System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled
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