Calls made from Romania resid./cell phone to Obi in Romania-Can't get Attendent
jeetco:
Hello,
There are two Obi's. One in the U.S and the other in Romania.
The calls from U.S-Obi to Romania-Obi to Romania residential (other than the land line physically connected to the Romania-Obi) or Romania cell phone line work perfectly via the Obi attendants.
But the other way around, calls from Romania residental (at another location away from the Obi) or cell phone to the land line phone number that the Obi is connected to--do not get the attendent.
I got in touch with Obi support and this is what I was asked to do:
OBi in Romania:
set -> Physical Interfaces -> LINE
to have “ACImpedance” value of 270+(750||150nF) and 275+(780||150 nF)
You can configure the above using OBiTALK ‘s OBi Expert.
I did exactly that, I changed the value in the "ACImpedance" and then asked my relatives to call (via their land line-in another location and cell phone) the phone number that the Romania-Obi is connected to. Still did not get the attendent.
Do I need to perhaps change the “ACimpedance” value to something else and/or change other values within the Obi Expert menus in a similar manner as suggested in the post titled “OBi Down Under: Australia OBi100 and OBi110 Config / Set-up” by ShermanObi? If so, then what would the new changes be?? and where would they be??
Also, please note that I have no knowledge of what the numerical values mean in the “ACimpedance” or other values within the Obi Expert menus. I simply followed directions of the support team. Please provide answer/help with the assumption that I am just beginning to understand the potential of the Obi and how to modify the values to maximize its use!
Thanks in advance for your help and answer. I need for my relatives to be able to get to the OBI attendant in Romania via their cell phone or another land line (away from the Romania Obi) so they can then use the option #2 to call the U.S Obi.
I have attached a screen shot of the "ACimpedance" with the adjusted value as suggessted by the support team.
Best Regards.
Stewart:
I don't believe that your issue has anything to do with impedance.
You would need to set the LINE port on the Romania OBi to route some or all calls to the AA. If the connected landline has caller ID, you can set it up so only specific callers get the AA. Or, you can set it up so if the home phone is unanswered, the AA picks up after a delay. Or, you could have all calls answered by the AA (a caller would press 1 to ring the home phone). See pages 121-122 of the OBi Device Administration Guide, or search this forum for Inbound Call Route examples.
jeetco:
Stewart,
Thanks for the quick reply!--much appreciated!!
Q-1: Shall I change the "ACimpedance" back to the original setting of 600 (i believe), since you think that may not be the issue. Please note that, the change in the "ACimpedance" value was what was originally suggested by the support team.
Q-2: The cell phone number as well as the residential number (in another location from the Romania-Obi) are listed within the "Trusted Callers". So, by all accounts, should not the Obi Attendant answer when the call comes in from that romania residential or cell phone line?
Q-3. For setting it up "so if the home phone is unanswered, the AA picks up after a delay", please can you tell me how would I write that in the "inbound call route" menu--I am new at this!. For this feature to work, caller ID feature needs to be present, correct?
Q-4. If they do not have caller ID, then I would have to set up the OBI so all calls go to the attendent. If that happens, since this OBI is at a business location, I would have to set up voice prompts in the Romanian language for strangers to dial 1 to go directly to the phone attached to the OBI but keep the other two options "secret" so only my family can use option #2 to call my OBI here in the U.S. So, now I am getting deeper and deeper into this and need to know how to set up custom voice prompts within the Romania-OBI (in Romanian language) and how to keep option #2 "secret".
Thanks in advance for your help and helping me learn the tremendous potential of this device!!
Stewart:
Sorry for the confusing reply -- your original post said nothing about Trusted Callers, so I assumed that was the issue.
The impedance setting recommended by OBi should be left in place, as it will reduce echo problems, as well as improving reliability of caller ID detection (which was why OBi suggested it).
If the landline doesn't have caller ID service, this scheme won't work. I don't recommend sending all calls via the attendant, if we can find an alternate solution.
Assuming caller ID is available, what gets logged in the OBi's Call History after a call failed to reach the AA? If no number is shown, we can work on caller ID detection. If the number shown does not match what you have in Trusted Callers (e.g. it includes the country code), change the Trusted Caller list accordingly. If it does match, try increasing RingDelay for the LINE port from 4000 to 6000.
If your Trusted Callers can call 031 (national) numbers at little or no additional cost, using Localphone (instead of the RO OBi) to relay calls may be a good solution. What services do you presently have set up on the US OBi?
jeetco:
Stewart,
Once again thanks for the quick replies...awesome support.
Last night I had my relatives in Romania call the Romania-OBI from their Romania-Cell. As they were calling I looked in the Obi "call history". The number does not show up. I was told that they have caller ID. But, then I asked the person to call from his cell to a telephone on that same line that would give him a read out of what the caller ID screen on that phone shows. Well, when he called nothing showed up on the screen of the phone. So, it seems that he does NOT have caller ID afterall on that line. I have asked him to call the phone company (Rom Telecom) to see about getting caller ID on that line.
Initally, I bought the Obis to talk exclusively with the relatives in Romania--got to cut down on the bills.
I had been using Ooma service for about a year before I found out about the Obi. I pay the $100/year to get their additional services. I have the Obi connected to the Ooma. But I have read the forum on how easy it is to port my residential line to T-Mobile to Google voice that next year I will just go with Obi exclusively. I have learned a lot more what the Obi is capable off, so my confidence with Obi and working with it is growing considerably.
Please keep this post open till I am able to confirm that the calls from Romania cell/residential phone to romania-obi to romania-obi-attendant to U.S obi works after my relatives are able to get Rom Telecom to provide them with the caller ID feature on their office land line (which is connected to the Romania-Obi).
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