cannot get callcentric to register

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conaty:
it registered once over about 4 hours of trying, but promptly unregistered and will not register again.

any suggestions?

conaty:
callcentric support sorted it out for me, they are great!  If anyone has the same problem let me know and I'll help you.

compy168:
Quote from: conaty on February 26, 2011, 06:04:02 am

callcentric support sorted it out for me, they are great!  If anyone has the same problem let me know and I'll help you.


I tried  to setup the SP2 with Vitelity. I used the  OBiTALK website configuration wizard to add Vitelity. I put in my userid and password that I use to login to Vitelity website. I always get "Register Failed: 403". Please help! Thanks!

RonR:
compy168,

This assumes you are not using Service Providers -> ITSP Profile B with SP1.

To add Vitelity on SP2, set all options to default on:

Service Providers -> ITSP Profile B -> (General, SIP, and RTP)
Voice Services -> SP2 Service

Then change only the following:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

RonR:
compy168,

If you want to set everything up manually (SP1 = Google Voice / SP2 = Vitelity):


System Management -> Device Update -> Reset Configuration

System Management -> Network Settings -> LocalTimeZone : [your local time zone]

System Management -> Auto Provisioning -> Method : Disabled

Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice

Voice Services -> SP1 Service -> AuthUserName : [your Google Voice username]

Voice Services -> SP1 Service -> AuthPassword : [your Google Voice password]

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

Physical Interfaces -> Phone Port -> PrimaryLine : [your choice]

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