cannot get callcentric to register

[conaty]

it registered once over about 4 hours of trying, but promptly unregistered and will not register again.

any suggestions?

[conaty]

callcentric support sorted it out for me, they are great!  If anyone has the same problem let me know and I'll help you.

[compy168]

callcentric support sorted it out for me, they are great!  If anyone has the same problem let me know and I'll help you.

I tried  to setup the SP2 with Vitelity. I used the  OBiTALK website configuration wizard to add Vitelity. I put in my userid and password that I use to login to Vitelity website. I always get "Register Failed: 403". Please help! Thanks!

[RonR]

compy168,

This assumes you are not using Service Providers -> ITSP Profile B with SP1.

To add Vitelity on SP2, set all options to default on:

Service Providers -> ITSP Profile B -> (General, SIP, and RTP)
Voice Services -> SP2 Service

Then change only the following:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

[RonR]

compy168,

If you want to set everything up manually (SP1 = Google Voice / SP2 = Vitelity):


System Management -> Device Update -> Reset Configuration

System Management -> Network Settings -> LocalTimeZone : [your local time zone]

System Management -> Auto Provisioning -> Method : Disabled

Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice

Voice Services -> SP1 Service -> AuthUserName : [your Google Voice username]

Voice Services -> SP1 Service -> AuthPassword : [your Google Voice password]

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

Physical Interfaces -> Phone Port -> PrimaryLine : [your choice]

[compy168]

compy168,

This assumes you are not using Service Providers -> ITSP Profile B with SP1.

To add Vitelity on SP2, set all options to default on:

Service Providers -> ITSP Profile B -> (General, SIP, and RTP)
Voice Services -> SP2 Service

Then change only the following:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

RonR, thank you very much. I got it to work now.  
When I tried to make a call with **2 xxx-xxxx, by using SP2, there's no caller id shown on the receiving side. Any advise?

[RonR]

Try setting:

Voice Services -> SP2 Service -> CallerIDName

[compy168]

Try setting:

Voice Services -> SP2 Service -> CallerIDName

Still "Unknown" on the receiving side after I put my DID# in CallerIDName.

[RonR]

Vitelity would be in the best position to tell you why it's not going through.

[earthtoobi]

callcentric support sorted it out for me, they are great!  If anyone has the same problem let me know and I'll help you.

i am having the same problem. callcentric was working 2 days back and starting yesterday and today i am seeing the "Register Failed: No Response From Server". any ideas?

[OBiSupport]

earthtoobi,

We are collecting information on what problems everyone encountering with
SIP registration with callcentric.com

For your previous problem with "...No Response From Server...", how/what solved it ?

thanks
-Obihai Support Team

[earthtoobi]

it was a problem with my linksys wrt54gx router when setting it up with callcentric.
vitelity and google voice setup was fine with the above router.

have moved to a tomato based e2000 and things are good now.

[tntent805]

Don't mean to highjack your post, but same problem with my new obi110 and callcentric.
Can't be down that long.
Switched back to pap 2 and all is good.

OBI is going to be returned.