Should the internet connection light be on green on my Obi unit?
otherwhirl:
So what exactly do I say to these guys? And how can I explain this in lamen's terms?
Quote from: RonR on January 15, 2012, 09:58:04 pm
Quote from: otherwhirl on January 15, 2012, 09:50:29 pm
--- 74.125.157.125 ping statistics ---
100 packets transmitted, 98 packets received, 2% packet loss
round-trip min/avg/max/stddev = 71.353/92.343/571.314/69.374 ms
There's a 2% packet loss. If it's consistent, that's not great.
There's also some nasty jumps in latency: 519.729 ms / 282.699 ms / 571.314 ms
These could be causing some of your audio interruptions.
It's worth a call to your ISP to get it cleaned up and see if it eliminates the audio issues.
RonR:
Quote from: otherwhirl on January 15, 2012, 10:01:52 pm
So what exactly do I say to these guys? And how can I explain this in lamen's terms?
Simply tell them you're experiencing some packet loss and latency spikes that's causing problems with your VoIP telephone service.
Before you call them, you might want to run the same ping test to your default gateway's IP address (the first hop of your ISP's network - it should be listed in your router's status). There's a good chance the problem will show up there, and if so, most likely indicates an issue between your cable modem and the headend it communicates with. If that's not the case, you could do a tracert (trace route) to 74.125.157.125 and ping each successive hop to try and determine where the problem starts.
otherwhirl:
Thanks Ron,
Your feedback has been helpful.
i'm curious to know if I just plugged directly into the Obi from the modem if that might also be helpful in troubleshooting to narrow down the issue?
Also what's the chance my router could be the culprit?
Quote from: RonR on January 15, 2012, 10:11:38 pm
Quote from: otherwhirl on January 15, 2012, 10:01:52 pm
So what exactly do I say to these guys? And how can I explain this in lamen's terms?
Simply tell them you're experiencing some packet loss and latency spikes that's causing problems with your VoIP telephone service.
Before you call them, you might want to run the same ping test to your default gateway's IP address (the first hop of your ISP's network - it should be listed in your router's status). There's a good chance the problem will show up there, and if so, most likely indicates an issue between your cable modem and the headend it communicates with. If that's not the case, you could do a tracert (trace route) to 74.125.157.125 and ping each successive hop to try and determine where the problem starts.
RonR:
Quote from: otherwhirl on January 15, 2012, 10:46:05 pm
i'm curious to know if I just plugged directly into the Obi from the modem if that might also be helpful in troubleshooting to narrow down the issue?
Also what's the chance my router could be the culprit?
Anything's possible. The more you know what is and what isn't suspect, the better off you are.
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