Can't receive incoming calls

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Loughary:
Okay...I just setup a new SIP account and I used the Generic SIP Account Wizard for ITSP Configuration from OBIhai.com site.  I can make outbound calls perfectly but when I try to call the number I receive a voice message that says" The number you dialed is not in service" not sure if this is a problem with my SIP account provider or I missed a setting in the OBi110.

Any help would be appreciated.

Thanks

RonR:
Does the OBi indicate it is successfully registered with the provider?:

Status -> System Status -> SPx Service Status -> Status

SIP registration is required to receive incoming calls, but is frequently not required to make outgoing calls.  If the OBi is not registered, double-check the SIP credentials:

Service Providers -> ITSPx -> SIP -> ProxyServer
Voice Services -> SPx Service -> AuthUserName
Voice Services -> SPx Service -> AuthPassword

Loughary:
Quote from: RonR on February 25, 2011, 07:58:49 pm

Does the OBi indicate it is successfully registered with the provider?:

Status -> System Status -> SPx Service Status -> Status

SIP registration is required to receive incoming calls, but is frequently not required to make outgoing calls.  If the OBi is not registered, double-check the SIP credentials:

Service Providers -> ITSPx -> SIP -> ProxyServer
Voice Services -> SPx Service -> AuthUserName
Voice Services -> SPx Service -> AuthPassword



I checked and OBi shows "Registered" under system status and I verified that I have the correct username and password.

Thanks for the reply not sure what I'm doing wrong...sounds like my SIP account isn't setup correctly yet from my providor?

RonR:
That's quite possible.  You might want to contact them and have them verify that incoming calls are working on their end.

Loughary:
It's working now....not sure what the problem was...I'm assuming it was with my SIP service provider...checked this morning and its working fine.

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