Problem after firmware update
Pete:
Hi,
I updated my obi110 yesterday night to the latest firmware and it seemed to work. There was a dial tone when the update finished. But this morning when someone tried to call, the phone would ring, I could hear the other person, but they couldn't hear me. I also tried the echo test and nothing would echo back to me. Anybody else having this same problem after the firmware update? Thanks.
glennw:
fwiw, I updated my obi110 a couple hours ago and now seem to have intermittent issues with my device. I updated via the obitalk website, and now, every so often, my obi power led will turn red, and I won't be able to temporarily place calls, then after about 5 or 10 seconds, the leds will turn green and it will start working again.
I have since moved my obi to another switch and will keep an eye on it to see if I still have issues. I had been using my obi for a couple months without issue before the update.
***EDIT***
Still having issues after moving the device to another switch. Unplugged the phone from the analog port, still had the same problem. Unplugged the ethernet port, problem stopped occurring. Odd.
I tried to find some consistency in the intervals between when the problem was occurring and found that it appeared to be happening approximately every 20 seconds:
10:44:28
10:44:46
10:45:07
10:45:35
10:45:59
10:46:27
10:46:51
10:47:16
10:47:36
I suspected that this may be some sort of arp related issue, so I rebooted one of my switches, seems fine for the moment. I didn't see any changes in the newer version of firmware that I would suspect to cause this sort of behavior on the udpate post here - http://www.obitalk.com/forum/index.php?topic=9.0 , but now I'm suspicious.
In case anyone is wondering, my internet connection is working just fine, no other devices are having any issues.
glennw:
Still having issues. Something is causing my device to reboot and this is getting annoying. Will revisit this issue tomorrow.
RonR:
Quote from: glennw on January 18, 2012, 09:22:33 pm
Still having issues. Something is causing my device to reboot and this is getting annoying. Will revisit this issue tomorrow.
It's a long shot, but it's corrected similar unexplained problems for me in more than one occasion:
1. Disable your Internet connection by disconnecting the DSL modem phone line or the Cable modem coax.
2. Log into the OBi using the IP address returned by dialing ***1. The username/password is admin/admin, but the password may have been changed by the OBiTALK Web Portal (where the current password can be viewed).
3. Save the current configuration:
System Management -> Device Update -> Backup Configuration (check : Use OBi Version)
4. Reset the OBi to factory defaults:
System Management -> Device Update -> Reset Configuration
5. Restore the saved configuration:
System Management -> Device Update -> Restore Configuration
6. Re-enter all service provider passwords and any PIN's you had set as they are not saved in the configuration backup file.
7. Enable your Internet connection by re-connecting the DSL modem phone line or the Cable modem coax.
glennw:
Thanks for the response. I actually did a complete reset (using the button on the bottom) and completely reconfigured the device. Same issue. Even moved the power adapter to a different ups, still no dice. At amazon requesting an RMA. I will not be using obitalk to update my device anymore.
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