Stumped at square one of setup
Yardvaark:
After searching for hours I seem not an inch closer to getting the Obi100 installed and working. I have a laptop, the Obi, a walkie-talkie phone and a working router. The Obi is connected by LAN to router router. The phone is connected to Obi. Things are powered. The left light on Obi is solid green. The center light blinks. The right light is not on or blinking. The display on the phone reads "no line." I'm thinking it will not have a line until after the Obi is installed. But to install the Obi, it requires that I dial a number. When I try to dial (as directed during "add a device" I hear no tone, beeps or anything at all. Yet just fiddling with the phone menu makes it seem like it's alive. Just "no line."
Meanwhile, I obtained the Obi account and installed a "softphone" (which I don't get how it fits in to any of this... and also I don't understand how to answer the questions it's asking me: user name, domain name, password, etc.... to, or of, what?? ...the Obi account?) Also, on the Obi account it says the Obi number of my softphone is a completely different number from what's on the bottom of the Obi itself. I haven't seen anywhere to enter the number from the bottom of the Obi into anything.
I am am so completely clueless and frustrated that I am ready to scream. I've read all kinds of detailed "reviews" on Amazon, looking for clues, and everyone is talking about how EASY this is to set up. "I was making calls in 5 minutes." It just hurts! Can anyone point me in any direction where I can make just a little headway? I would be so appreciative.
RonR:
Quote from: Yardvaark on January 19, 2012, 06:12:17 pm
When I try to dial (as directed during "add a device" I hear no tone, beeps or anything at all.
An OBi100 stright out of the box with nothing more than a standard telephone connected to it should have dialtone. It's Ethernet port need not be connected and the unit need not be configured in any way. You should be able to dial **0 and reach the internal Auto Attendant or ***0 and reach the internal configuration menu.
Disconnect everything but the power suppy and telephone. Using a paperclip, depress the reset button that's accessible through the hole in the bottom with a circle around it. Hold it depressed for at least 30 seconds. This will return the OBi to factory defaults. If you have a working telephone and cord connected to the OBi PHONE Port and you still don't get a dialtone, you have a defective OBi.
RevKev:
Your phone should not show "no line" even if the obi has not been configured. There's something not working between the phone and the obi (the wire, the connection, a bad port - either phone or obi).
The softphone in your account can be used on a computer, cell phone, ipod, ipad, etc. to access your obi to make/receive calls (a software based phone). Its number is different than the obi. To get the obi to show up on your account, you need to add the device.
Yardvaark:
When one says "working" phone does that mean a phone that functions properly IF IT WAS CONNECTED to some kind of working telecom system? Or does it mean one that IS CONNECTED to a working telecom system. I'm thinking that the Obi will be the telecom system. I have no other phone service.
I pushed the reset button and held it. The green light turned red and when I let it go, there was lots of green blinking and then I'm back to where I was with green left light, occasional green blink center light, no right light and a phone that displays "no line."
RonR:
Quote from: Yardvaark on January 19, 2012, 07:00:37 pm
When one says "working" phone does that mean a phone that functions properly IF IT WAS CONNECTED to some kind of working telecom system? Or does it mean one that IS CONNECTED to a working telecom system. I'm thinking that the Obi will be the telecom system. I have no other phone service.
If you have a standard telephone set that is known to work when plugged into a normal PSTN telco line, then it should work with an OBi and should get a dialtone from an OBi. The telephone set connected to the OBi should not be connected to anything but the OBi.
If a normal telephone set and cord that is known to work with a normal PSTN line doesn't get dialtone when connected to an OBi, it's likely that the OBi is defective. I'd certainly try a second known working telephone set and cord, preferably of a different brand, before coming to that final conclusion and sending it back as defective.
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