Stumped at square one of setup
lk96:
Quote from: RonR on January 19, 2012, 08:31:41 pm
Quote from: lk96 on January 19, 2012, 08:10:42 pm
There was absolutely no disruption (or fooling around) with cabling
when the Obi got into and stayed in that state for couple hours (I was physically
out of the house).
I didn't mean physically disconnected. When your router crashed, it almost certainly dropped all the Ethernet connections. When you power-cycled the router, it rebooted and brought all of its Ethernet connections back up. In all likelihood, your OBi rebooted shortly thereafter.
The Obi is not connected with a direct cable to the router: there is an ethernet switch in the middle.
So the path is like this:
Obi110 <--->8-port Eth switch <---> Dlink router <---> Cable modem
So when the router failed or rebooted, the Obi will not see the ethernet link going down.
And as posted earlier (unless I misunderstand you) the lack of tone
was there for couple hours and not transiently while the power-cycling was happening.
BTW, the same issue re-occurred around 1:30am last night: this time my Comcast cable connection
went out (modem lights were showing that and also there was disruption to internet access). A few
minutes later I picked up the handset to check on the Obi status and there was no tone. I flashed the
line multiple times just to be sure that it was not the phone failing to go off-hook etc. By the time
I woke up this morning everything was back to normal and obviously this happened without any human intervention.
I wonder if the original issue posted in this thread is somehow linked to what I'm experiencing:
that lack of internet connectivity, even if it doesn't show up in the form of ethernet link-down event
in the obi, could lead to lack of dial tone. The original poster mentions that his obi was also
connected to the router through a LAN. It is worth checking whether something is going on on
the LAN or whether his router is acting up for some reason blocking traffic on ports etc.
I will retry tonight or over the weekend to reproduce my observation.
L.
Yardvaark:
I took the Obi to my mom's and plugged it into her router and got the same result: steady green left light; occasional blinking center light; no light at right. Phone reads "no line". She had another regular (not walkie talkie) phone there so I plugged it in to Obi and heard and saw no sign of life... no sound at all; nothing. Is it likely the Obi is not working correctly?
lk96:
Quote from: Yardvaark on January 20, 2012, 09:21:43 am
I took the Obi to my mom's and plugged it into her router and got the same result: steady green left light; occasional blinking center light; no light at right. Phone reads "no line". She had another regular (not walkie talkie) phone there so I plugged it in to Obi and heard and saw no sign of life... no sound at all; nothing. Is it likely the Obi is not working correctly?
I assume you used a different set of cables (including the RJ11 phone cable)
when you moved the Obi to the other location?
And I also assume you did reset the Obi to factory config by pressing+holding for a while the little
button through the hole on the bottom? If so, I don't have any other suggestions. You may want
to start considering initiating an RMA with Amazon (if you got it through Amazon).
L.
Yardvaark:
Yes. So that's what I will do... return. Thank you all for your help.
Yardvaark:
Following up with this thread...
I received my replacement Obi100 today and within minutes it was hooked up and when I plugged the phone into it... VOILA!, a dial tone! So that's what it was... my first Obi100 was DOA! Then it was nothing but frustration and mystery. Now, everything was a breeze. (I will be researching a separate issue... why I can't make it ring instead of going to voice mail. Other than that, it's great.) I made a call. It sounds fantastic!
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