Restore Factory Default via IVR Option 8

[RonR]

Restoring the OBi to factory defaults from the IVR (*** -> 8 -> 1) does not reboot the unit, leaving the OBi in an unstable state. 

Additionally, Product Information is not displayed:

ModelName OBi110 
SerialNumber   
OBiNumber   
HardwareVersion   
SoftwareVersion   
SystemTime   
UpTime   
CertificatesStatus Installed 
CustomizationStatus Unlocked 

Rebooting the OBi using the on-screen Reboot button is necessary to restore normal operation.


IVR Option 8 (Restore Factory Default) also does not prompt for the IVR password.  Since the OBi has a hardware reset button which also resets the unit to factory defaults if held depressed for an extended period of time, there is no risk of being locked out of the OBi if the IVR password is forgotten.

[OBiSupport]

This is indeed a problem in our current firmware 1.1.0(1892) and earlier
We already fixed this, will work as intended when we post our
next firmware release.

For now, the workaround is to reboot the unit (either via webpage or manually)
after *** -> 8 -> 1

-Obihai Support Team

[RonR]

Thanks.