Help for the clueless, can't dial out on a landline phone
lincdeko:
I bought an ObiHai device, had it sent to me, set it up and then sent it to my out of state mother. Everything went well, I was able to call out and have people call in and so I packed it up. My mom has installed it and I have checked everything via webcam, all the connections are correct. I can call her and the ObiHai phone rings fine and when you call her landline all the phones including the Obihai ones ring and she can call out on the ObiHai phones but she cannot access the ObiHai with the # or the **8. I didn't check the landline portion before sending it out as I don't have a line to check that with. I have gone into the settings and I see the Phone port digit map and everything appears to be correct. Do I have to setup the ObiHai again on her network or something?
I have done all the troubleshooting and settings checking I can think to do and so I am hoping someone can point something simple out that I missed.
Thanks!
Loughary:
I believe you press# from the phone plugged into the Obi to access the landline (assuming that you have the landline from the wall jack plugged into the Obi) . 2nd depending on which setting you setup you service provider you would press **1 or **2 to choose it. You can change the default that is used when making outbound calls under "Setup Wizard"/outbound setting.
lincdeko:
Ohhhh okay so if google voice is setup as sp1 then **1 not **2 okay that could be the issue. Let me call her and see if that works, I'll report back.
Thank you!
Loughary:
Quote from: lincdeko on February 28, 2011, 06:36:55 pm
Ohhhh okay so if google voice is setup as sp1 then **1 not **2 okay that could be the issue. Let me call her and see if that works, I'll report back.
Thank you!
Yes you are correct you press ** then a 1 or 2 depending on which service provider or you can press # and it should dial from the landline.
jimates:
If the default for outgoing calls was not changed -
then the LINE (landline) is the default and you should not have to press anything to access it, just pick up and dial. To access SP1 you need to dial **1.
If the default was changed -
to SP1 then you don't have to press **1 to access that line, just pick up and dial. But if you want to access the landline you would then have to press **8 or #.
Navigation
[0] Message Index
[#] Next page