Help for the clueless, can't dial out on a landline phone
lincdeko:
Okay under PHONE port - Primary line it says PSTN Line so her land line is the default.
So she dials **1 and nothing happens
She dials **1 1-XXX-XXX-XXXX and she gets a recording saying to check the number and dial again (she is dialing the right number)
So we can't seem to access the obihai via the landline phones at all.
jimates:
You don't access the obi from any landline phones. You can connect your landline to the LINE port of the obi, but you can only access it from the other phone that is plugged into the PHONE port, or by calling into it (circle of trust must be used to access the Atendanat when calling into the obi.
she might be dialing too many numbers from what you said (**1 1-XXX-XXX-XXXX)
To call using SP1 she should dial **1 xxx-xxx-xxxx.
Maybe it doesn't matter about that extra 1, but it doesn't have to be dialed.
Just picking up the phone and dialing should be the same as what she is used to and it should go out on the pstn line. Except she may have to dial 10 digits now instead of 7 (that can be fixed).
lincdeko:
Okay that makes sense so she can use any phone for incoming calls (by way of the line port) but only the phone(s) plugged into the obihai can access the obihai. Well I guess what I was trying to do is not going to work. Well that simplifies things considerably.
As for too many numbers
**1 access the line and then just the 10 digits? I guess this is getting confusing because she lives in Hawaii and they only dial 7 digits and my brain is on Hawaii dialing so I want to dial the 1
To dial international would she dial **1 and then 011 still?
I am sorry I have so many stupid questions. I have a Ooma and it was so easy to setup, this is just a bit more complex for my wee brain. Thanks for helping.
jimates:
by what you just said, it sounds like the existing phones are still connected direct to the LINE and not fed from the Obi.
something like this.
lincdeko:
That diagram is exactly how it was setup. My mom has just decided that she is going to have 2 phone lines, one for long distance and one for local so she doesn't need all the ** this or that. :) She likes the simplified approach so I guess all this doesn't matter. We have unplugged the Line cord and they will just remain as 2 lines in the home.
Jimates, thank you so much for your help with this, I know your screenname from over on SD and you've been an amazing help over there too.
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