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[S]How do I initiate a speed-dial call from my phone - tried 3# & got error msg

Started by Robert.Thompson, January 31, 2012, 01:00:38 PM

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Robert.Thompson

I set up Speed Dial location # 3 with: 1819687nnnn

On my phone I dialed '3' then pressed '#'.

I got an error msg saying: 'Could not complete your call. Please try again.'

What am I doing wrong?

Thanks,

Rob.
Rob. (Obi newbie.)

OBi 110 using Anveo - but presently testing AcroVoice
My blog: www.googlevoiceforcanadians.com

RonR

That should send 1819687nnnn out the trunk selected as the OBi PrimaryLine.

'Could not complete your call. Please try again.'  does not sound like an OBi response.  I suspect it came from a service provider - meaning the call went somewhere.  Check the OBi Call History to see where.

Robert.Thompson

Quote from: RonR on January 31, 2012, 01:08:08 PM
That should send 1819687nnnn out the trunk selected as the OBi PrimaryLine.

'Could not complete your call. Please try again.'  does not sound like an OBi response.  I suspect it came from a service provider - meaning the call went somewhere.  Check the OBi Call History to see where.


My call log:

Call 1   01/31/2012    15:59:45   

Terminal ID   PHONE1   GoogleVoice1
Peer Name      
Peer Number   3   3
Direction   Outbound   Outbound
15:59:45   New Call   
15:59:46      Call Connected
15:59:49      End Call

Does this help?

EDIT: The voice of the error msg sounds like that poor lady at Google Voice.

Thanks,
Rob. (Obi newbie.)

OBi 110 using Anveo - but presently testing AcroVoice
My blog: www.googlevoiceforcanadians.com

RonR

As you can see, 1819687nnnn was not sent to Google Voice.  The single-digit '3' was sent to Google Voice, which Google Voice rejected, of course.

Please log into the OBi directly (do not use the OBiTALK Web Portal) and post the contents of Speed Dial 3.

Robert.Thompson

Quote from: RonR on January 31, 2012, 01:33:59 PM
As you can see, 1819687nnnn was not sent to Google Voice.  The single-digit '3' was sent to Google Voice, which Google Voice rejected, of course.

Please log into the OBi directly (do not use the OBiTALK Web Portal) and post the contents of Speed Dial 3.


Yikes!!!!  It is empty!!!!!
Rob. (Obi newbie.)

OBi 110 using Anveo - but presently testing AcroVoice
My blog: www.googlevoiceforcanadians.com

RonR

Assuming you want the number sent through SP1:

User Settings -> Speed Dials -> 3 : SP1(1819687nnnn)

You will also need to set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled

if you don't want the OBiTALK Web Portal to overwrite your changes.

Robert.Thompson

Quote from: RonR on January 31, 2012, 01:42:56 PM
Assuming you want the number sent through SP1:

User Settings -> Speed Dials -> 3 : SP1(1819687nnnn)

You will also need to set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled

if you don't want the OBiTALK Web Portal to overwrite your changes.


Thanks Ron, you are a star!
Rob. (Obi newbie.)

OBi 110 using Anveo - but presently testing AcroVoice
My blog: www.googlevoiceforcanadians.com