OBi110 Long delay to get dialtone on landline
FM9295:
Just received my unit and noticed some odd things. Here's my setup: I have my land line connected to the LINE port and my phone to the PHONE port; I am using GV for SP1.
Although everything states that the default dialout on an OBi110 is the land line, initially, every time I'd make a call to my cell phone (just dialing the number with no prefixes, no #, no **1, **2 or **8 in order to test the system and make sure it was doing what it was supposed to), my cell's caller ID would show my GV number as originating the call (should have shown my home land line if that was indeed the default). Later I did find that I was able to get it to show my land line's caller ID if I would use the **8 first.
So I went in and changed settings in the Expert setup to make sure that my land line was set to do the outbound calling (it was, but I overrode the ObiTalk and the default settings to force the settings). Again, it was still showing SP1 (GV) as the originator of the call. Finally I reset everything from the Expert setup back to defaults. Now it is actually dialing out on my landline as the primary default outbound number (as it should).
HOWEVER, now what I am noticing is that if I simply pick up the phone (land line) and dial a number, it takes at least 15-20 seconds to get a dialtone (and sometimes it even times out before I get dialtone). But if I hit "#" first, I can hear it jump to a landline dialtone and I can dial immediately. Seems like if the device is configured for the PSTN (landline) to be the primary outgoing, I should get dialtone (telco dialtone) immediately regardless of whether I hit the # or not? Anyone have any ideas? I tried reducing the >physical interfaces>Line Port>Dial delay down from the default of 500 to 300, but it didn't seem to make any difference so I moved it back to the 500 default.
Aside from the minor annoyance of having to dial "#" before every call I want to route via landline, my concern is also that this same thing could happen when trying to dial 911. You certainly don't want a 20 second delay to get a dialtone in an emergency, and you also don't want a complicated dialing rule if someone is in your home (babysitter, grandparent, etc) who doesn't know the idiosyncrasies of your system. I guess I should just schedule a call to my local 911 to check it out, but wondering if anyone knows the answer to this?
RonR:
An unconfigured OBi defaults to a PrimaryLine of PSTN Line (Line Port). When you configured SP1 for Google Voice the PrimaryLine probably got changed to SP1 Service. If you want the LINE Port to be your PrimaryLine, setting it to PSTN Line was the right thing to do.
When you press #, the OBi immediately bridges the PHONE Port to the LINE Port and you're dealing with the PSTN line directly. In ALL other cases, you hear a dialtone generated by the OBi (even if PrimaryLine is PSTN Line). In ALL cases except pressing #, you're entering the number you dial to the OBi where it will process the number before sending it out a particular trunk.
When you take your phone off-hook, you should immediately hear OBi dialtone and be able to dial a number. There should not be any delay in receiving an OBi dialtone. You should not have to dial # first (which effectively bypasses the OBi).
DialDelay should not need to be adjusted and is not what you think it. Leave it at 500 ms.
When you pick up your phone to dial 911, you should immediately get OBi dialtone. Once you dial 911, the OBi will recognize that as a special case and automatically send it out the LINE Port after a 2 second delay.
You first need to figure out why you're not getting OBi dialtone immediately upon picking up the phone. I would recommend removing the OBi from the OBiTALK Web Portal (do NOT re-add it). Log into the OBi directly and reset it to factory defaults. Once it reboots, verify that you get OBi dialtone immediately upon picking up the telephone. If you don't, there may be something wrong with the hardware.
FM9295:
Thanks for the quick response. The special case of 911 is at least reassuring.
I may have misspoken on the dialtone. Again, I have PSTN as my primary outgoing. When I pick up the analog phone connected to the PHONE port, I DO get dialtone immediately (I think you are saying it's OBi dialtone--I honestly can't tell the difference from the telco's). However, when I dial an outgoing number (like my cell) it take 20-25 seconds to hear ringing on the other end of the call (I'm talking about hearing this in the earpiece of my analog phone from which I am originating the call).
But if I pick up my analog phone, hear dialtone, then press "#," there is a split-second pause and another dialtone (which, from what you've explained, is likely the telco dialtone) and then when I hit the last digit of the number I'm dialing, within a second I'm hearing the ring on the receiving end (again, hearing it in the earpiece of my analog phone from which I am originating the call).
What you explained makes sense about getting a direct path to the telco with the "#" but I don't understand why the gigantic pause if I just pick up the phone to dial and I'm supposed to be defaulted to PSTN for outgoing. I could see a second or two, but 20-25 seems like somethings not set correctly.
RonR:
It's normal for there to be a 4.9 second delay when making calls through the LINE Port. There's a 0.5 second delay for the OBi to get dialtone once it takes the PSTN Line off-hook. Then for an 11 digit number, there's 0.4 seconds for each digit to be dialed, totaling 4.4 seconds.
A badly crafted DigitMap could introduce another 10 second delay.
Please post the contents of (preferably from the OBi itself and not from the OBiTALK Web Portal):
Physical Interfaces -> LINE Port -> DigitMap
What format does your PSTN line use? 7-digits for local and 1 + 10 digits for long distance?
When you dial a number using Google Voice (**1), how long is the delay before you hear ringback?
FM9295:
Quote from: RonR on February 03, 2012, 09:39:05 pm
A badly crafted DigitMap could introduce another 10 second delay.
Please post the contents of (preferably from the OBi itself and not from the OBiTALK Web Portal):
Physical Interfaces -> LINE Port -> DigitMap
What format does your PSTN line use? 7-digits for local and 1 + 10 digits for long distance?
When you dial a number using Google Voice (**1), how long is the delay before you hear ringback?
1. Here are both the LINE and PHONE DigitMaps:
Line Port:
(xxxxxxxS4|1xxxxxxxxxx|xx.)
Phone Port:
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
2. We have 10 digit dialing so all numbers are 10 digit (plus 1 for LD)
3. Surprisingly, only about 3 seconds max.
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