Google Voice Sporadic Call Failures, e.g. "503 Issue"
jilebi:
I just posted my experience with this error 503 in another thread. I am reproducing it below for your benefit.
BTW, I too upgraded the firmware yesterday and the error 503 occurred *both* before and after the firmware upgrade.
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I am also having the same problem in the last 2-3 days, in a very reproducible manner. Almost every alternate call through Obi110 and GV results in the male voice error message of the number being rejected by service provider and error 503. The maximum I have had to redial is three times, i.e 2 consecutive times it gave me same error, but third time the call went through. Usually the call goes through on the second attempt.
BTW, in order to further diagnose the issue, I have 1) tried turning on QOS in my router and turning off QOS. The error has occurred in both cases. 2) Additionally, I have run diagnostics on my IP setup and the 30Mbps internet connect is rock solid with no breaks in connections and no drops in pings (22ms to Google servers) and 3) The calls go through fine with no errors when I use the web front end of GV to make calls. and 4) I have updated to latest firmware ( the one which fixes the voice mail inidcator issues), with same error 503. I got the error 503 even with the firmware previous to the latest version.
At this point it looks like an issue between the Obi110 device and Google Voice. I hope the detail above helps Obihai in diagnosing the issue. I will be more than happy to help out in any manner, in getting to the root of the problem.
Thanks.
Quote from: RonR on February 08, 2012, 10:50:00 am
None of these threads appear to be about non-OBi users with problems even remotely related.
Quote from: RFord on February 08, 2012, 10:38:07 am
https://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/LbvREN3XEmg
This thread appears to be about people having DTMF recognition problems when they press 1 to accept an incoming call.
Quote from: RFord on February 08, 2012, 10:38:07 am
https://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/zDVITEWnGJo
This one person can't receive any Google Voice calls.
Quote from: RFord on February 08, 2012, 10:38:07 am
https://groups.google.com/a/googleproductforums.com/forum/#!category-topic/voice/making-and-receiving-calls/TIvA2w75QSw
This is an OBi user.
Dale:
well I have my gmail open all the time in a browser... but I dont think it is that because:
a) the gmail in the browser did not ring either
b) if the gmail was 'winning' then the test call would have not rung the phone either.
jilebi:
Interestingly, this just happened to me 5 minutes ago. I had my phone next to me. It did not ring at all and the voicemail indicator started blinking. Checked the VM and there was a VM from an inbound call in the last 5 minutes, but the phone did not ring!!!
I wonder what is going on. As detailed in my other posts, I am now having two major issues, which has got my wife completely mad. On the outbound calls, almost every alternate call results in error message of number rejected by service provider and error code 503. And now for inbound call, the phone does not ring at all. Net result is that I am not able to have reliable phone service both outbound and inbound!!!
This is a major issue. It seems to be affecting multiple people. Can Obi support please look into it expeditiously?
S--F:
For the record, I'm not experiencing the 503 error. I have yet to hear that, although my daughter told me she heard it several times last night on her obi100. She tried calling back 3 times to no avail. This has never happened before.
The reason I started this thread is only because I was getting voicemails without the phone ever ringing.
jilebi:
Hi S--F,
I too am now having your same problem ( as of last one hour) of phone not ringing but going directly to VM. I too upgraded the firmware yesterday and this problem has started today. Not sure if this is a coincidence or related to firmware upgrade. In addition, I am also having error 503 problem, which I definitely had even before the firmware upgrade.
Quote from: S--F on February 08, 2012, 12:15:58 pm
For the record, I'm not experiencing the 503 error. I have yet to hear that, although my daughter told me she heard it several times last night on her obi100. She tried calling back 3 times to no avail. This has never happened before.
The reason I started this thread is only because I was getting voicemails without the phone ever ringing.
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