Google Voice Sporadic Call Failures, e.g. "503 Issue"
faith:
Hi all:
I love my OBi202 so far, but I've experienced the 503 error a couple of times. A few days ago, before I upgraded the firmware, I couldn't call my bank. I tried two or three times (can't remember exactly) then gave up and called from another phone.
After the firmware upgrade, everything seemed to be working fine. But today, I couldn't call a friend and it was the same error as before. I'm not sure if I've missed any inbound calls.
I'm off to read the Google Voice threads recommended above, and will try the 7-8 second delay tip from above. I'll follow up later with the results I get using the delay.
My thanks to everyone who has been posting on this issue!
TimeForTea:
I think it's Google Voice. I have been having this "503" problem for several days now. It happens whether I call through my Obi phones or through my internet only laptop.
I did try the advice to wait a few seconds before dialing and that seemed to work this time.
Hope Google fixes it soon. How do we contact Google for information about this problem?
LeoKing:
I didn't need to wait before dialing, I only dialed the numbers slowly like 1 digit/sec. (Thanks to Joseph's post).
LeoKing:
I noticed that I didn't have this 503 problem anymore since this afternoon. Now I could dial from the phone directory with no problems.
Koby:
I don't think some of you guys understand how a device like the OBi works. When you pick up the phone, you get dial tone generated by the device, not the service providier, and then it collects the digits you dial and only when you have completed dialing does it actually send anything to the service provider. Pausing between digits does nothing, nor does picking up the phone and waiting a few seconds before dialing, because either way nothing gets sent to the service provider until you finish dialing.
"But it works for me", you may say. That's called coincidence. You experience the problem and redial more slowly, and it seems to work. In actuality, redialing a second time seems to work much of the time, but it doesn't matter how fast or slow you dial. There is no VoIP adapter anywhere that sends digits to the provider individually as you dial them, before the call is connected - after that, if you are talking to a computer at the distant end of the call, that's a different story, but that's also not the service provider.
What Obihai could do that would help this situation is to make a firmware change that doesn't just accept the first 503 error and give up, but instead immediately retries the call. You might be able to make it work that way by creating a Trunk Group and specifying the same service provider, in this case your Google Voice account, multiple times. For example, if your Google Voice account is sp1, you could try using sp1,sp1,sp1 as the TrunkList value, which in theory would try the call three times before giving up. You'd then have to use the Trunk Group as the destination for your outbound calls. I don't know if that would actually work because I have never tried to create a Trunk Group; I just remember reading about them in the Obihai manual that you can download.
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