How to get to the Auto Attendant

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jeff_mdimension:
Hello, I am excited to find this forum as I am a new user of obi110.  There are quite a few questions I have when it comes to setting it up.

In fact, I received the box yesterday and have setup google voice.  It works great!  I also notice there is an "Auto Attendant" feature.  Here is my question:  when I dial from sp2 (gv) to the phone number behind sp1, I got the google voicemail instead.  How can I get to the prompt of Auto Attendant?

I set up the entire box relying on the local portal, by the way.  I've enabled "Auto Attendant" for SP1 in "Outbound Settings", and choose "SP1 service" under "Voice Services"->"Auto Attendant".  However, I have not yet overridden the AA password.

I think I might have missed a few required steps somewhere.  Can someone help me on this?

Thanks!

Huib:
You can direct incoming calls to the AA by using the X_InboundCallRoute parameter. More info can be found in the admin guide: http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf (or online version @ http://www.obihai.com/OBiAdminGuide.htm).

jeff_mdimension:
Thank you.

Does that mean that AA only available to certain callers?  Is there anyway the caller can use passcode to authenticate himself as opposed to a pre-defined phone numbers?

jimates:
Incoming calls are delivered to the AA based on caller id. Numbers in the Circle of Trust are automatically delivered to the AA. This means those callers ALWAYS have to go through the AA. So they have to press 1 every time to have the call ring the phone port.

If you don't want to go through the AA every time, you can set it up so that when you call sp2 it will get the AA and when you call sp1 it rings the phone port without going through the AA.

jimates:
Passcode can't be used because the Obi would have to actually answer every call to do that. The Obi does not answer calls, it just redirects them based on the call routes.

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