[S]Help!!! Cannot dial out - keep getting error 500...

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Robert.Thompson:
Hello:

What do I need to do? Is my OBi broken?

Edit: I will try power off/ power on.


Thanks,

Rob.

RonR:
Do you really expect to get any meaningful help without giving any more information than error 500?

Error 500 means : Internal Server Error

Robert.Thompson:
Quote from: RonR on February 21, 2012, 12:34:33 pm

Do you really expect to get any meaningful help without giving any more information than error 500?

Error 500 means : Internal Server Error



Sorry, I didn't know.

My Obi is at my test site north of Montreal.

The user there just told me that he was getting error 500.

What do you need to know & I will try to get it.

Sorry, again.

EDIT: Last night I went into VoIP.ms and configured my account to use their 'Premium' service - could this be the problem?


Rob.

RonR:
When a problem occurs, one of the first things to look at is the OBi Call History.  Look at the number that was dialed and the number that was sent.  Was the number sent to the correct service provider and was the number sent in the exact format required by that service provider?

Next log into that service provider and look at the Call History there.  Is the call listed and if so, is there any information about what happened with that call?

Is this the only service provider that calls are failing on?

Was this service provider working in the past and have any changes been made to the OBi in the interim?

Have you contacted the service provider to see if their logs give a reason for the failure?

Robert.Thompson:
Thanks Ron.

I contacted VoIP.ms and their end is OK.

I'll try to 'TeamViewer' my self up north to see what I can find.

Thanks again.

Rob.

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