Losing Google Voice connection
QBZappy:
mykmayk,
Hi I have been having a similar problem with my sip provider and a GV account. I changed settings to another GV account . It has been stable after changing accounts. However my sip account is another story. It stays reged a few days, then for some reason I get SIP 401 error. Did I understand you fixed your issue? How?
mykmayk:
this is the reply i got from support:
===================
We apologize for the inconvenience you have encountered.
Yesterday evening, during scheduled maintenance of the OBiTALK web portal, the voice service configuration settings on a small number of OBi110 device’s Service Provider 1 and Service Provider 2 were overwritten with a null profile. This effectively cleared the username and password setting for your VoIP service(s). Unfortunately your OBi110 was affected. In order to restore VoIP service to your OBi110, please do the following:
1. Log-in to www.obitalk.com
2. Select your OBi110 from the OBi Dashboard
3. At the bottom of the page, select the “Service Provider 1” configuration link.
4. Re-enter the Username for this service in the field provided – e.g. your Gmail email address or SIP account user name / ID.
5. Re-enter the Password for this service.
~Only if you have a second VoIP service set-up on the OBi110~
6. Repeat the steps above for “Service provider 2” by selecting the appropriate link in step 3.
==============================
after i rebooted and reconfigured my sip providers, both are working fine. 1 is gv, 2 is a sip provider. both are working since monday morning.
btw, i think error 401 means either the username &/or password for the proxy server is incorrect. you may want to check the password is correct, especially since it is visually obfuscated on the display for your protection. it's quite easy to make a typo there and not recognize it.
QBZappy:
mykmayk,
Thank you.
mykmayk:
i'm glad to help. error code 401 or 407 means either username &/or password is/are incorrect.
btw, just for confirmation to obi users, the working status for google accounts is "Connected" while for sip accounts, it's "Registered".
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