Obi110 not working - getting "there is no service available" message
Kimberley:
Have been having this problem for days...help?
I get a dial tone when I pick up the phone but cannot receive or make a call with it. I realized a couple of days ago that my cell was ringing when gv number called but the cordless was not. I unplugged and plugged the obi back in and phone started working again. Checked again this morning and getting the same message- there is no service available. Home endpoint was in an inactive status with a firmware update required icon. So, I manually applied the update but it came back telling me it was already applied. After a few minutes, however, the status on home went to green. I have another endpoint of a softphone with status of inactive. I don't think this has been working since the day after I installed it but just took me awhile to realize it. Original install went flawlessly...
Help?
Stewart:
Can you reach the echo test at **9 222 222 222?
If you dial ***1, do you hear an IP address? If so, can you log into the OBi at that address (password is admin, or as shown on OBiTalk portal)? If you get logged in, what does System Status show for SP1 Service Status? For OBiTALK Service Status?
Kimberley:
Stewart,
I can do the ***1 - used that to apply the update. I can log in. SP1 says soft phone and is inactive, SP2 says home and right now shows inactive - after applying the update yesterday it was showing as active. The google voice number associated with SP2 shows connected.
Cannot dial **9 222 222 222 - get the no service available message. If I unplug the unit it works right after i plug it back in but then eventually the no service available message returns.
Stewart:
Quote from: Kimberley on March 02, 2012, 06:10:30 am
SP1 says soft phone and is inactive, SP2 says home and right now shows inactive - after applying the update yesterday it was showing as active.
I don't understand what you are posting -- my OBi doesn't have any entries like that. On the Status->System Status page, there should be sections labeled SP1 Service Status, SP2 Service Status and OBiTALK Service Status. In each of these sections, there is a Status line. The Value column should show something like Normal, Registered, Disabled, etc. Please post the three Status lines for your unit, shortly after cycling power (when it's working) and again after it has started to fail.
Kimberley:
Whoops - sorry - misread your request and went to the wrong location! Let me try again..
Just attempted to get system active again and no luck..also looks like the last actual call that connected was on 2/23. I was incorrect earlier - I was not able to make a call last night after rebooting.
Current status messages are
SP Service Status 1 - Connecting to 209.85.145.125
SP Service Status 2 - not configured
OBiTalk Service Status - Backing Off (over TCP)
Thanks!
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