Obi110 not working - getting "there is no service available" message
Stewart:
Given that the device can't connect to either GV or OBiTalk servers, I'd suspect a general Internet connectivity issue. Try powering off modem, separate router (if any) and OBi. Power up modem, wait for it to come ready, then router and finally the OBi. If no luck, post make/model of modem and router, and note any special settings (static IP, firewall, port forwarding, etc.)
Kimberley:
That did it... thank you!
Actually I believe I had to power off/on my router a couple of weeks ago....that could be the culprit...didn't think to reset the Obi but will going forward.
Thank you so much for your help! Have more knowledge on how to troubleshoot in the future.
Thank you again!
JavaPop:
Quote from: Stewart on March 01, 2012, 08:16:09 pm
Can you reach the echo test at **9 222 222 222?
If you dial ***1, do you hear an IP address? If so, can you log into the OBi at that address (password is admin, or as shown on OBiTalk portal)? If you get logged in, what does System Status show for SP1 Service Status? For OBiTALK Service Status?
I am having the same identical problem; however, the echo test is working fine, and I can get the IP address with no problem. I'm using ATT DSL, and a Westell 327W modem, my Obi device is a 110 I did try powering down my modem, and Obi, and starting the modem first, then the Obi. Status shows green, but still getting a "there is no service available" message
Any other suggestions?
JavaPop:
Looks like my problem was due to changing GV password... I updated, and it works fine now!
Kimberley:
Spoke too soon....same issue just happened again....stops working. Looks like this is not going to work for me... too bad cause it is a great idea...
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