Problems with Obi/GV once again....
otherwhirl:
So I wake up this morning and my OBi/GV calls aren't working properly.
Here's what happens:
1) I place a call the phone rings when the person on the other line picks up there dead silence.
2) When someone calls me , I pick up there's dead silence again.
I have reset (pulled the power cables) my modem,router, and the OBi 110 unit as well.
Still NOTHING!
Anyone have a clue as to why this might be happening?
It seems like after the first 3 months of having my Obi I have been having back to back technical problems
Thanks in advance
colorich:
I have also been having problems with my Obi unit, have opened 2 [separate] support tickets, and they keep telling me to try this and that. It's getting downright annoying. My unit has a voice quality problem, on both ends, that happens randomly but about every 3rd phone call. Even a tech recognized the problem I was having during a call with him. I have requested an RMA twice and they keep pushing me off; I wish they would just send me a replacement unit already. I was in the 30-day Amazon return period the first time, but now I am outside the "window" by 3 days - I should have just returned the unit to Amazon during the first open support ticket. I hope you have better luck resolving your problem.
Stewart:
Quote from: colorich on March 08, 2012, 05:25:32 am
... they keep telling me to try this and that.
Well, if you want help, post what you have already tried/found. IMO, it's very unlikely that a defective unit would have voice quality problems without exhibiting other symptoms (crashes, failed calls, web server issues, etc.) I'd be more convinced if you could post something like:
"I shut down the OBi and made 20 calls from Gmail, with no quality issues. I tested the OBi with Callcentric (or other quality SIP provider) and still had intermittent poor quality. I tried connecting the unit directly to my cable modem, setting 100 Mbps full duplex, and using a line-powered corded phone, none of which helped."
colorich:
Quote from: Stewart on March 08, 2012, 06:39:12 am
I'd be more convinced if you could post something like:
I am not out to "convince" anyone of anything.
Sam, an Obihai support tech, heard [and acknowledged] the issue while I was having a phone conversation with him, so he's aware of my problem (as mentioned in my previous post).
Stewart, Are you an Obihai tech support agent?
Stewart:
I have no connection with Obihai, other than being a very satisfied customer.
I never doubted that your voice quality issues were real. However, it's a fact that the vast majority of such problems are caused by the ISP, provider, or user's network. It could also be something like a neighbor leeching off your unsecured Wi-Fi, or your router interfering with a cordless phone base.
If you are already convinced your OBi is "bad", you need to say why. OTOH, if you want to find out what's wrong with your system, you should let us know what you have already tried and found, so we don't waste our time and yours on possibilites that you have already eliminated.
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