How to make OBI play a message for blocked / unknown / anonymous incoming caller
mike_terror:
I currently have my Obi110 installed with GV on SP1 and CallCentric on SP2.
Is there a way to record a message such as "This number does not accept calls from unknown callers, please unblock your number and try again" and then have this message played when an unknown number calls in?
I'm not interested in redirecting to another number or to voicemail, but instead just play the recorded message in a loop for 2-3 times and then hang up on the caller?
mike_terror:
Or actually as an alternative, is there a way to direct only the unknown / blocked / anonymous callers to the AA and have that message played?
RonR:
If you're willing to totally sacrafice the Auto Attendant, you can:
1. Disable all existing Auto Attendant prompts.
2. Record a new Auto Attendant Welcome prompt:
"This number does not accept calls from unknown callers, please unblock your number and try again."
3. Set:
Voice Services -> Auto Attendant -> NumberOnNoInput : (blank)
Voice Services -> Auto Attendant -> DigitMap : ()
4. Route anonymous calls to the Auto Attendant:
Voice Services -> SPx Service -> X_InboundCallRoute : {?:aa},{ph}
Anonymous callers should hear your Welcome prompt three times and the OBi will hang up.
Stewart:
Quote from: mike_terror on March 08, 2012, 09:39:56 pm
I'm not interested in redirecting to another number or to voicemail
Why not? For example, set up a free Callcentric account with a voicemail "greeting" with your desired message (repeated as desired). Then, route your anonymous calls to sp2(1777xxxxxxx). There is no charge to you and it's real simple.
Alternatively, if you follow RonR's suggestion, instead of neutering the AA's DigitMap, you could set a strong PIN. That would allow you (or trusted callers that you have clued in) to still make outgoing calls via the AA.
mike_terror:
Thank you RonR
and thank you Stewart for your suggestion. My callcentric account is a pay as you call account and mainly set up for the E911 service. You cant make any calls to my callcentric so there's no voicemail greeting to set.
Do you guys have any other alternatives that you may suggest?
Navigation
[0] Message Index
[#] Next page