SIP registration problems - please help!
ichigo:
Hi,
I am trying to set up my OBi100 to work with my ITSP in Japan. However, I keep getting a "Register Failed: 401 Unauthorized" error. Here's what I have tried so far:
I used the obitalk portal to do the configuration.
1. Tried the simple setup by using the "Generic Service Provider" option and filling in the "ITSP Proxy Server", "Auth User Name" and "Auth Password" fields.
That got me a "403 Forbidden" error.
2. Next, I tried the OBi Expert config (I had enabled auto provisioning earlier) and changed the following:
Service Providers > ITSP Profile B General > Name: asahi-net
Service Providers > ITSP Profile B SIP > ProxyServer: voip02.nc.asahi-net.or.jp
Voice Service > SP2 Service > Enable: <checked>
Voice Service > SP2 Service > X_ServProvProfile:B
Voice Service > SP2 Service > X_RingProfile:B
Voice Service > SP2 Service > X_CodecProfile:B
AuthUserName > {User ID provided by ITSP}
AuthPassword > {password provided by ITSP}
URI > 050xxxxxxxx@asahi-net.or.jp
where 050xxxxxxxx is the phone number provided by the ITSP
Note that if I swap the UserName with the phone number OR just put only the phone number in the URI field OR leave the URI field blank, etc - I keep getting 403 Forbidden error.
Its only with the combo described above, that I get the "Register Failed: 401 Unauthorized (server=210.227.109.205:5060; retry in 26s)"
Just to check, I tried putting in the same details in X-lite or ExpressTalk on my computer, and it registers and I can ring the IP softphone from another phone.
Not sure what I am missing with OBi. When replying, please consider that I am not a tech person, but I can find my way around IT :)
Cheers!
Stewart:
一護さん (or is it 苺さん?),
Please describe your successful settings in X-Lite and I'll try to provide the corresponding ones for the OBi.
User ID: (User ID provided by ITSP, phone number from ITSP, or something else)?
Domain: (asahi-net.or.jp, voip02.nc.asahi-net.or.jp, or something else)?
Password: (I assume that's the password provided by ITSP)
Display name: (your name, blank, something else)? (OBi may have a problem with kana or kanji in this field.)
Authorization name: (User ID provided by ITSP, blank, or something else)?
Also, any settings in the Domain Proxy box.
ichigo:
ha! Probably the strawberry is better :)
I will check the X-Lite settings and let you know once I am back home.
Don't think kana/kanji is a problem, since I don't use it. Besides, I am using a Mac with a US keyboard and US character map (I didn't activate any Japanese setting on my Mac).
And Stewart, thanks for your quick reply!
ichigo:
Hi Stewart... I've attached screenshots for the X-Lite settings that got it to register properly. Password is provided by the ITSP.
Thanks for your help!
Stewart:
Try the following (keeping other settings as you had described):
ITSP Profile B -> SIP -> ProxyServer: asahi-net.or.jp
ITSP Profile B -> SIP -> OutboundProxy: voip02.nc.asahi-net.or.jp
Voice Services -> SP2 Service -> AuthUserName: User ID from ITSP
Voice Services -> SP2 Service -> URI: 050xxxxxxxx@asahi-net.or.jp
If you still get a 401: Confirm that password is correct, e.g. by pasting into both X-Lite and device. If that's not it, we can use Wireshark and SIP Debug to compare what is being sent in both cases.
If you still get a 403, note that some providers disallow multiple registrations with the same credentials. Make sure that X-Lite (and any other VoIP apps or devices) have been shut down (not just minimized). Otherwise, we should look at the response with SIP Debug -- there may be a clue in the text following the 403, or in e.g. a Warning header.
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