SIP registration problems - please help!
ichigo:
Tried changing the settings for ProxyServer and OutboundProxy and by pasting the password into both X-Lite and the OBi. Still getting a 401.
I have downloaded and installed Wireshark. How do I use i?
I have now enabled
Voice Services -> SP2 Service -> X_SipDebugOption:Log All Messages
on the device
But how do I configure Device Admin >Syslog?
The OBi is connected to an Apple Time Capsule, which is wirelessly connected to another Airport Express which gets the internet/vdsl modem connection. (the outlet is in an odd place, hence this setup). My computer is on the same wireless network, but to log the OBi, do I connect the computer to the Time Capsule by ethernet or do I connect the OBi to the computer? Or is there a simpler way?
Stewart:
Conceivably, one of the Apple devices has a SIP ALG that is causing trouble. Possibly, changing SP2 Service -> X_UserAgentPort from 5061 to 5070 will help.
Otherwise, I'm not familiar with the Time Capsule, but if it is acting as a simple bridge, the syslog packets should be able to reach your computer with no topology changes.
In the OBi, set Syslog -> Server to the private IP address (probably 192.168.x.x) of the computer running Wireshark. Start a capture and confirm that syslog packets appear. To make it easier to see SIP, select one of the packets, right-click and choose Decode As, choose destination (514) as SIP.
For X-Lite, you should be able to see the SIP traffic directly.
ichigo:
I will try out your suggestions once I am back home.
You can consider Time Capsule to be just an Airport Extreme Base Station plus a disk, for simplicity. Its been set up to extend the network of the main wireless base station - not sure if that is the same as a "bridge".
I was just thinking... since the OBi has been configured, why don't I just connect it directly to the phone co's modem, temporarily disconnecting the Apple devices, and see if it works? If it does, then you are probably right with the SIP ALG problems on Apple devices. You think this course of action might help to identify the issue?
Stewart:
Testing with a direct connection to the modem is a good idea. Does the Airport Express get a public IP address on the WAN side? If not, the modem is likely also configured as a router (but it's still worth trying the test). Is the Airport Express set up to do PPPoE (or some other PPP protocol) to the modem? If so, you won't be able to connect the OBi directly, as it does not support such protocols.
In any case, confirm that the direct modem connection is working, by calling the echo test **9 222 222 222. Do you have another service on SP1? Does it work properly? When connected directly to the modem, if you have another path to the Internet (smartphone, neighbor's Wi-Fi, etc.), try to see if the OBi is showing the same error.
ichigo:
Ah! Thanks for pointing out. The Airport Express is set up to do a PPPoE to the modem and that is how it gets the public IP address on the WAN side (i think?). Hmmm...tricky to connect the OBi directly in that case.
I have google voice set up on SP1 and it connects flawlessly. Does that rule out the SIP ALG problem or could it still be manifested for SP2?
Also, for Device Admin >Syslog> Level... what do I set it at? Should I leave it at the default 7?
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