Line port use breaking Call Return (*69) feature?
RyanG:
If I connect my standard phone line to the Obi 110 line port, the Call Return feature breaks. Works fine otherwise. Here's my setup:
* Primary line: SP1 service (which is Google Voice)
* Phone is connected to Obi Phone port
* Phone line through which I receive my DSL internet connection is connected to router/modem to which Obi is connected
* I have a second, extension, phone line connected to the Obi line port. (I did this so I may have 911 calling via my PSTN service.)
* CallReturnDigitMaps is set to default in the Obi admin page
Here's how I tested:
1. I call my google voice number and Obi rings the attached phone. Expected.
2. I hang up without waiting for an answer.
3. I dial *69 and get this message "There is no call route available to connect your call." Not expected.
4. I disconnect my phone line from the line port and dial *69, the phone rings the number that called me. Expected.
What could be causing the problem at step 3?
RonR:
I have the exact same configuration you described and *69 works here with or without the LINE Port connected to the PSTN Line.
What is shown in the OBi Call History for the failed *69 call?
RonR:
Can you successfully make outgoing calls through the LINE Port by dialing **8 + number?
RyanG:
Thanks RonR. No, I could not make a call using the **8 - I got the same error message. However, I think I got it fixed.
In Obitalk portal, went to Physical Interfaces -> PHONE
Set CallReturnDigitMaps = …,{li:(<**1>xx.)}, instead of default value of ...,{li:(<**8>xx.)},
That's the advice I was given. Not sure why it worked.
However, I'm noticing a different problem associated with using the line port. Now when I answer a call I hear complete silence for the first 5 seconds followed by a short tone and two beeps and then I can hear the other person. It happens consistently when I have the line port connected. Doesn't happen at all when I disconnect the PSTN line from the line port.
Have you had this experience? Any ideas how to fix?
RonR:
Quote from: RyanG on March 19, 2012, 10:04:46 pm
Have you had this experience? Any ideas how to fix?
No, my LINE Port works as expected.
If your PSTN line is inbound only and cannot be used for outgoing calls, then it makes sense to change the CallReturnDigitMaps as you did, since the result will be to have incoming calls from the LINE Port retuned via SP1 when *69 is used. If that's not the case, I don't understand the reason for the change.
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