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Trusted Caller problem, please help

Started by DanChoy, March 28, 2012, 10:35:29 AM

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DanChoy

I just put my cellphone number into Trusted Callers and the "Match" box is unchecked.

But also unable to access AA when I using my cellphone to dial my Phone Line number which is attach to Obi110.

May I know is there any setting I still not yet configure?

Thanks

RonR

Log into the OBi using the IP address returned by dialing ***1 (username/password = admin/admin) and verify you have the following setting:

Physical Interfaces -> LINE Port -> InboundCallRoute : {12341234567:aa},{ph}

where 12341234567 is your cell phone number as it shows up in the OBi Call History.

DanChoy

Thanks for your reply first.

After reboot the system just change the format as {(x.12345678):aa},{ph}, even I just copy & paste your format from {12341234567:aa},{ph}

But it is not work after reboot.
Any setting I need to check ?


Thanks

RonR

Quote from: DanChoy on March 28, 2012, 11:23:23 AM
After reboot the system just change the format as {(x.12345678):aa},{ph}, even I just copy & paste your format from {12341234567:aa},{ph}

But it is not work after reboot.

If you're making any changes to the OBi directly, you must also set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled

or the OBiTALK Web Portal will overwrite your changes with its settings.

DanChoy

Sorry RonR

from my webpage setting, doesn't have ITSP Provisioning and OBiTalk Provisioning to change
Please ref. my attachment.


THANKS

RonR

Your OBi has very outdated firmware and needs to be updated.

DanChoy

Ah....alright....let me update first.....


Sorry

DanChoy

OH my god, AA doesn't pickup even I have update the firmware.

can you help?

THANKS

RonR

Are you calling in on the PSTN Line connected to the OBi's LINE Port?

Does your PSTN Line have CallerID support?

Do you have this setting in the OBi?:

Physical Interfaces -> LINE Port -> InboundCallRoute : {12341234567:aa},{ph}

where 12341234567 is your cell phone number as it's displayed in the OBi Call History.

xmlisse

don't do it on your IP address system configuration  mode.

Just use the obitalk web portal and enter into Expert mode, I think it should be okay

Because the obitalk will overwrite the IP-address-direct system configure.

mine works today. (and even the obi AA for obi numbers)

Remember: do it under the portal interface.

Quote from: DanChoy on March 28, 2012, 11:23:23 AM
Thanks for your reply first.

After reboot the system just change the format as {(x.12345678):aa},{ph}, even I just copy & paste your format from {12341234567:aa},{ph}

But it is not work after reboot.
Any setting I need to check ?


Thanks