OBI110 latest firmware - cannot receive inbound GVoice calls
DAVEHH:
It appears I cannot receive calls through OBI110 with the latest firmware.
I have to decide if I need to return this device back or not.
Here is what I did:
1. I am on ATT fiberlink with their NVG510 crappy router (this should call for a class action against ATT because as user I am not in complete control of the device I bought) but this is another story.
2. I opened all ports for OBI110 1-65535 both UDP/TCP, except the CPE control port (ATT's)
3. I have upgraded OBI to the latest firmware.
Outgoing calls are OKay, no incoming calls however. When called, the number rings and then after 4 rings it forwards to the mailbox. No logs of the call are recorded for OBI.
Please help me to get this working.
Thanks,
Stewart:
Can you receive calls on a SIP account? If you don't have one, get a free Callcentric account and test incoming by calling in via SIPBroker. If that works ok, you could get GV calls in via a free (e.g. IPKall) or paid SIP DID.
To troubleshoot the original problem, see whether (with the OBi shut down) you can receive calls in Gmail, or whether the OBi can receive calls at a friend's or neighbor's with a different Internet service.
DAVEHH:
The solution is at a remote location.
GV works just fine with another OBI and on another network.
I need to figure out if:
1. ATT fiberlink with NVG510 supports OBI110 and GV
or
2. I should return the device for a full refund with the current setup. Putting additional time in to test another service SIP is out of the question.
Please let me know what can I do to get GV (not other SIP) working.
Stewart:
If you don't want to take any time to work on it, you should probably send the unit back -- it's not going to fix itself.
Possibly, this is a NAT timeout issue. Test by making a call from the OBi, hanging up, then calling the GV number immediately (within 30 seconds).
Quote from: DAVEHH on April 04, 2012, 01:15:06 pm
GV works just fine with another OBI and on another network.
Can you test the problematic OBi on another network? If not, please confirm that the test OBi was using the same GV account, identical configuration (e.g. backed up from one and restored to the other) and same firmware version. Otherwise, it was not a valid test.
From a PC behind the NGV510, with the OBi shut down, can you receive calls in Gmail? If not, can you make them.
DAVEHH:
I use a different GV account on the unit that does not appear to work.
The time put into this unit exceeds 48 hours (cummulative).
The settings are the same as in the working unit except GV credentials.
I'll try to test calling a number then calling GV. I'll post the results here.
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