jimates,
I'm not certain if incoming on GV is broken it will forward calls reliably. I think that this is why GV is FREE. The GV service is not dependable.
I agree. If it was reliable they would provide support, and of course charge something. Because of that I have never complained about google voice. Also, I have not experienced more than half dozen problems in all the years I have used it exclusively.
It doesn't seem to be broken completely, only the forwarding to google chat. I had no problems yesterday when everyone else was having problems. 3 hours ago I had my first call that rang all my forwarding phones except the Obi. Now calls are coming in as normal.