Device configuration page says SP2 not configured

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cgates30:
I set up GV on SP1 and Callcentric (for 911 service) on SP2. In the device configuration window it says SP2 is not configured, however, when I click on SP2 everything appears okay (callcentric number, password, port 5060, 911 service checked, etc.). Am I missing something?
Thanks

Stewart:
Did you set ProxyServer?

cgates30:
Forgot to mention that proxy server is set to callcentric.com

Thanks. Still not working.

Stewart:
Under SP2 service:

X_ServProvProfile should be B

AuthUserName should be 1777xxxxxxx

If no luck, please post all non-default settings that you have for CC (except user ID and password).

cgates30:
Okay, going through the OBi website to access my device and not the IP to the device directly:

X_ServProvProfile: the dropdown box is grayed out, but I can see that B is selected. There's a red exclamation mark beside the grayed out dropdown box.
X_RingProfile is also grayed out and B is selected. Red exclamation mark
X_CodecProfile is grayed out and B selected. Red exclamation makr.
X_InboundCallRoute is ph
X_KeepAliveExpires is 15
X_KeepAliveServerPort is 5060
X_UserAgentPort is 5061
several other settings grayed out

Under SIP Credentials:
AuthUserName is my callcentric number 1777******* (Red exclamation mark)
Nothing entered for my password. However the password was entered in SP2 on the dashboard.

Thanks

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