SOLVED: Tearing my hair out with newbie install
heavyharmonies:
I spent 4+ hours last night doing and redoing things in an attempt to get the OBi110 working with Google Voice, but could not.
Yes, I've viewed the setup video and followed all the steps.
My network config is the following:
Comcast cable modem -> DI-Link DI655 wifi router -> DI-Link non-wifi router (forget the model number) -> OBi110
I initially got everything configured (via obitalk.com, not the web interface) and was able to call the **9-333-333-333 **9-222-222-222 numbers. However, any time I would try to make an actual call, I got the dreaded "There is no service available..." message.
Then I noticed that in the SP configuration it said that authentication to Google Voice had failed. So I carefully re-entered the gmail address and password of the gmail account I'm using. No luck. I must have tried 8 times, just to make sure that case sensitivity was correct and I wasn't fumble-fingering it. No luck.
So I reset the OBi110 and started from scratch again. This time I was able to get the SP status to "Connected" (Is it possible that if you mistype the login or password even once that you are completely hosed until you do a factory reset of the OBi110?)
So I was able to get back to being able to call out via the numbers above, but still no direct calls.
Furthermore, after about 5 minutes of hookup and configuration, the OBi110 would lose its IP (power LED flashing green, which according to the Quick-Start guide means it's looking for DHCP).
I checked my main router (DI-655) and unchecked the SIP option and rebooted everything. No luck.
I put the OBi110 in the router DMZ. No luck.
I reset the OBi110 and redid all steps, no luck.
Then I figured I'd try simplifying the network and removed the second router. i.e., connecting the OBi110 directly to my DI-655. Same behavior.
Ok... let's try and eliminate DHCP from the equation. I go into the web interface of the OBi110 and change it from DHCP to static IP, entering all of the subnet mask and gateway information from my DI-655.
That gets me to the point of the power LED remaining on solid, BUT:
1. In the obitalk.com dashboard the status icon is orange/brown, not green.
2. If I examine the SP1 and SP2 information in the OBi110 web interface, they are both blank. I understand that I should not be attempting to configure via both obitalk.com and the web interface, but correct me if I'm wrong: the only way to set up a static IP address on the OBi110 is through the web interface, right?
3. I still cannot make or receive any calls. Still the "There is no service available..." message.
I'm at my wits end with this thing. For the life of me I cannot figure out what I am doing wrong.
It shouldn't be this hard.
Jeff205:
Make sure your GV chat email address is the same as the email address you use on the Obi. I had an issue with this due to a GV number transferred to a different email address.
Go to GV settings/phone tab/chat email should be the same as displayed at the top of the screen. If not, there are steps to correct it here:
http://www.obitalk.com/forum/index.php?topic=288.0
RonR:
Quote from: heavyharmonies on March 10, 2011, 05:26:19 am
1. In the obitalk.com dashboard the status icon is orange/brown, not green.
2. If I examine the SP1 and SP2 information in the OBi110 web interface, they are both blank. I understand that I should not be attempting to configure via both obitalk.com and the web interface, but correct me if I'm wrong: the only way to set up a static IP address on the OBi110 is through the web interface, right?
1. For a number of users, myself included, there is a known problem with the OBiTALK dashboard that is preventing their OBi110 from asccessing it (it shows offline).
2. Consider configuring the OBi110 manually:
Log into the OBi110 and configure the following items:
System Management -> Device Update -> Reset Configuration
System Management -> Network Settings -> LocalTimeZone : [your local time zone]
System Management -> Auto Provisioning -> Method : Disabled
Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice
Voice Services -> SP1 Service -> AuthUserName : [your Google Voice username]
Voice Services -> SP1 Service -> AuthPassword : [your Google Voice password]
Physical Interfaces -> Phone Port -> Primary Line -> SP1 Service
Then reboot the OBi110.
ShermanObi:
Have you made a call from your browser via the Gmail "Call Phone" feature yet?
To use the Google Voice communications service on your OBi, you must have made at least one call from your Gmail account's "Call Phone" feature. To do this, sign-in to Gmail and place a call from your computer's browser with the Gmail "Call Phone" function located on the lower left side of the Gmail window.
Since you did observe the "connected" status, it appears the Gmail UN/PW credential you used is working. Assuming you have the "Make this the Primary Line to call out" box checked in the GV configuration settings on the OBiTALK device configuration page, you should be able to make a call by dialing 1+ any ten digit USA/CAN number.
Sorry you have spent so much time trying to get the OBi to make a call using GV. You are right, it shouldn't be that hard. And it isn't. We can help you get it sorted today. Please contact support@obihai.com and we will help you.
Entering the UN or PW wrong will not mess things up if at a later time they are re-entered with the correct information.
Also, using the web page integral to the OBi device is OK for network and management based settings. All other service related settings can continue to be managed by OBiTALK.
Your home network situation with two routers and
From your message, it looks like you are close to having things working.
** Important **
If you follow RonR's advice above, that is fine but, please remember that anytime you use the integral web page on the OBi device to make configuration changes to service settings, your changes will be overwritten by the OBiTALK profile the minute you reboot the device. We recommend that users go to their OBiTALK portal account to configure services and functionality on their OBi.
Otherwise, as you already know, and as RonR did point out in the 3rd step, you will need to disconnect Auto-Provisioning in order to keep service settings intact.
http://www.obitalk.com/forum/index.php?topic=61.msg109#msg109
jimates:
You didn't say whether you had used your google voice number from within gmail successfully before.
Make sure calling is enabled in your gmail and you have successfully complete one phone call from within gmail
Gmail should not be open in a web browser while receiving calls to the Obi.
Google Chat is set as a forwarding phone in your Google Voice.
Put the Obi directly on the modem, set it up and verify proper operation. Set the sp with google voice as your primary line for outgoing calls.
I had router problems (d-link dir615) causing dropped calls. I eliminated the router and went straight to the modem. I set the Obi up and verified it was working as it should, then I put the router back in the system and started from there.
I had a new Cisco gigabit router that I was going to use anyways so I just changed out my router and everything is now great.
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