[S] Obi 110 / Anveo / Fax question...

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Robert.Thompson:
Hello:

I have my Obi 110 set up and working fine with Anveo - I do not have my land line connected to the Obi.

My problem is when I use Anveo to send myself a fax. I frequently get a 'FAILED - HANGUP'. My phone rings quite a few times as the fax tries to come in. The first time it usually fails and then it (Anveo) tries again. Sometimes it fails on the second attempt as well - I need to re-send it over again. Eventually, I do receive the fax.

The question is: Do I need to do some sort of special set up on my Obi device to help it receive faxes?

Edit: I am not using a fax machine - I am using Anveo's fax service on my Anveo voip line.

Thanks,

Rob.

Everton:
You could try to reduce the baud rate of your Fax Machine and/or disable/enable ECM.

However, why don't you have Anveo accept the fax and email it to you as a PDF or TIFF?  That way, you can print only the faxes that you need.  Also, I think incoming faxes are free with Anveo.  You will have to setup the call flow (FAX DETECT and RECEIVE FAX) to do that.

Robert.Thompson:
Quote from: Everton on April 10, 2012, 10:27:55 am

You could try to reduce the baud rate of your Fax Machine and/or disable/enable ECM.

However, why don't you have Anveo accept the fax and email it to you as a PDF or TIFF?  That way, you can print only the faxes that you need.  Also, I think incoming faxes are free with Anveo.  You will have to setup the call flow (FAX DETECT and RECEIVE FAX) to do that.


I really like the idea of Anveo accepting my faxes and then just emailing me a copy! :)

I will try to set this up.

Thanks,

Rob.

Robert.Thompson:
Quote from: Everton on April 10, 2012, 10:27:55 am

You could try to reduce the baud rate of your Fax Machine and/or disable/enable ECM.

However, why don't you have Anveo accept the fax and email it to you as a PDF or TIFF?  That way, you can print only the faxes that you need.  Also, I think incoming faxes are free with Anveo.  You will have to setup the call flow (FAX DETECT and RECEIVE FAX) to do that.


I 'chatted' with Anveo on this and was advised that an Anveo phone number can be either a dedicated fax line or a fax/voice line. If it is the latter, FAX DETECT is only 90% effective, ie, it may not detect an incoming fax.

The recommendation, for 100% incoming fax reliability, is to buy another Anveo phone number and set it up as a dedicated fax line and to leave the original line as a dedicated voice line.

This is what I have done, I think. (read: Anveo newbie)

Edit: So I set it all up and it works perfectly - costs about $3.00 more per month.

Rob.

Everton:
Why $3.00 per month instead of $0.99 for the second fax line?  My guess is that the fax line is not connected (setup) to your OBi or any other ATA, and all incoming fax calls simply get answered (fax received) and emailed to you.  For outgoing, are you scanning, upload to Anveo and then sent through your fax line?

I rearly receive fax on my Anveo account, so I can't justify buying a DID for dedicated fax.

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