Problems with Obi110 and Google Voice over past several weeks
jluros:
Beginning about 10 days ago, we started having call quality and connection problems with outgoing calls using Google Voice. Intermittently, we'd have sound problems on connected calls. Then, we started receiving 503 errors when placing calls, so I checked for a firmware updated, and found that there was one available. I am now running 1.3.0 (Build: 2690).
Since then (and possibly merely coincidentally), 50% of the time, outbound calls ring but then there is silence. I've been able to reproduce the problem by calling my cell phone from my POTS phone connected through the OBI110. The problem does not occur when using a landline connected to the same line as the OBI110, but through a different jack.
Since this is a work line, this is impacting customer goodwill and I have gone from a very happy Obi110 customer to a very unhappy one.
QBZappy:
jluros,
GV is not yet ready for Prime Time. For real business use you probably need a voip provider which provides service. Many goods ones to choose from. GV at this point needs to be appreciated for what it is and for the price they charge.
jimates:
Quote from: jluros on April 10, 2012, 02:10:34 pm
..............I have gone from a very happy Obi110 customer to a very unhappy one.
You can remain a happy Obi110 customer, but perhaps an unhappy Google customer. Wait, in order for Google to have customers they would have to actually provide a service, which they do not.
QBZappy:
At the moment everyone is mooching off Google. It is hard to make a justifiable complaint under these circumstances. We are all beta testers for Google Voice.
jluros:
In my experience, Google Voice has been very good. Not perfect by any means, but very good. Call quality sometimes has been rough, but usually it's solid. Also, my Obi110 with Google Voice worked great from February 6th until about a week and a half ago.
If there is a new problem with Google Voice, I suppose I could report it on the Google Voice forums.
Bashing Google's free service doesn't really help me here. If anyone has any concrete suggestions as to how to resolve the inconsistent problems between the Obi110 and Google Voice, please let me know.
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