Placing a call rings twice - then silence.
leebo:
I bought my Obi100 last August, 2011. I set it up with Google Voice.
It worked fine up until about 4 to 6 weeks ago. Sometimes when placing a call, it will ring twice, and then silence. If I re-dial, the same thing happens. Eventually I have to give up and use my cell.
But if I try another number, then the call goes through! If I call back the failed number, I get the two rings.
This has happened with several numbers so it's probably not an issue with the number I'm calling (besides, it just started happening a few weeks ago).
I tried re-booting my Obi but it did not help.
Any ideas?
RonR:
Does the OBi Call History show the correct number being sent to Google Voice?
Does the problem also occur if you make the call from your Gmail account?
leebo:
Thanks for your reply.
These are two things I will have to check after the next time I experience the issue. I usually give up after two or three tries and switch to my cell phone.
I assume I just log into my Obi account and look for "Call history"? I have never done that before.
*Edit: I went to my Obi Dashboard, but I don't see anything about a call log or call history there.
The next time it happens I will investigate your two questions.
RonR:
Quote from: leebo on April 13, 2012, 08:27:25 pm
I assume I just log into my Obi account and look for "Call history"? I have never done that before.
You can view the Call History by logging into the OBi at the IP address returned by dialing ***1. It's under Status in the left-hand navigation pane.
bbarker:
I've been getting this same probably a lot recently. Most of the time if I hang up and call back it works fine the 2nd time. Both of us hear nothing on either end, but the Call Status page shows connected and the Call History looks exactly the same as a normal call.
Even though the Call Status page says connected, all the data looks like a normal call when it's ringing:
Terminal 1 Terminal 2
Terminal ID PHONE1 GoogleVoice1
State connected connected
Peer Name
Peer Number 1xxxxxxxxxx 1xxxxxxxxxx (typed over numbers with x to hide numbers)
Start Time 14:13:17 14:13:17
Duration 00:00:32 00:00:41
Direction Outbound Outbound
Peer RTP Address 209.85.225.127:19305(relay)
Local RTP Address 192.168.1.193:38638
RTP Transport UDP
Audio Codec tx=G711U; rx=
RTP Packetization (ms) tx=20; rx=0
RTP Packet Count tx=2074; rx=0
RTP Byte Count tx=356728; rx=0
Peer Clock Differential Rate
Packets In Jitter Buffer
Packets Out-Of-Order
Packets (10ms) Interpolated
Packets Late (Dropped)
Packets Lost
Packet Loss Rate
Packet Drop Rate
Jitter Buffer Length
Received Interarrival Jitter
DTMF Digits Received
Jitter Buffer Underruns
Jitter Buffer Overruns
Sequence number discontinuities
skew compensation
send silence
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