Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
Stewart:
On Callcentric dashboard -> general tab -> phone password, you can change your SIP password to match what you have in the OBi, even if that is different from your CC web login password.
Or, change the CC password on the OBiTalk portal to match what you have on CC.
Or, if you are sure what they are, set them both to the same value.
pc44:
Hi babobi,
Sorry to hear about your frustration there. Please try following Stewart's advice in the post above this one. Then, please report back with your status.
Also, double-check that you are using the 1777 number for SP2 AuthUserName and not the 1917 number. If you like, you could also verify that there are no typo's when you entered "callcentric.com" throughout the SIP section.
pc44 :)
babobi:
Quote from: pc44 on July 09, 2012, 09:35:31 am
Hi babobi,
Sorry to hear about your frustration there. Please try following Stewart's advice in the post above this one. Then, please report back with your status.
Also, double-check that you are using the 1777 number for SP2 AuthUserName and not the 1917 number. If you like, you could also verify that there are no typo's when you entered "callcentric.com" throughout the SIP section.
pc44 :)
Thanks pc44 and Stewart, but I feel like I am in The Twilight Zone here: OK, I changed the SIP password again and reregistered CC onto Obi 110 and finally got the "SP1 Google Voice™ Account Connected" message on Obi Dashboard. NOW about 10 minutes later, it says: "SP2 (Optional) Callcentric account Register Failed: 403 Incorrect Authentication" What in the wide wide world of sports is a goin' on here?!?!
WWWHHHHHAAAAAA!!!
QBZappy:
babobi,
Quote from: babobi on July 09, 2012, 10:11:36 am
What in the wide wide world of sports is a goin' on here?!?!
Is that a reference to your age? The younger folks here will not even realize the reference. :)
Perhaps just create another CC account. They are free to setup. Consider it a disposable DID.
babobi:
Quote from: pc44 on July 09, 2012, 05:03:15 am
Quote from: babobi on July 09, 2012, 12:10:57 am
Hello pc44, I am trying to emulate the instructions you gave tome so I can get Caller ID WITH NAME to show up on my landline phone connected to my Obi 110. BTW I only want the NAME Caller ID for INCOMING calls, NOT outgoing. I opened an account with Callcentric and added it to my Obi 110 on the SP2 port. I was a little confused about the number/s Callcentric gave to me, there is a 1777xxxxxxx number and a NY # 1917xxxxxxx. First I tried entering the 917 # with my password into Obi SP2 port and kept getting error messages, then I tried the 777 # with password and that worked. Obi dashboard now says: "SP1 Google Voice™ Account Connected" and underneath that it says: "SP2 (Optional) Callcentric account Registered"
I have added the new Callcentric number to my Google Voice forwarding numbers (the 917 #, not the 777 #, is that right?) and checked the GV Callcentric checkbox. But when I make test INCOMING calls, only the number is showing up, NOT the NAME on Caller ID. What am I doing wrong? Note that I did this setup with the web portal as I am currently in a different city than the location of the Obi 110 and landline phone. Do I have to be at the physical location where my Obi 110 is in order to configure the Callcentric with SIP? Thanks so much for your guidance!
Hi babobi,
So far, it sounds as though you have followed the right initial steps. As Dixon mentioned, you need to un-check Google Chat as your forwarding phone from inside your Google Voice account settings page (http://www.google.com/voice). Then, make sure your Callcentric number is checked as a forwarding phone from inside your Google Voice account settings page.
You can also double-check the following settings, but it sounds like you already have this part setup correctly, since you said SP2 is registered successfully:
Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com
The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name:
Voice Services > SP2 Service -> AuthUserName:
Voice Services > SP2 Service -> AuthPassword:
Please report back to us with your status, :)
pc44
Hi pc44, reporting back with my status -- OK, back to square one: managed to reregister CC onto Obi 110 successfully, now I'm checking the other things you told me to do:
Service Providers > ITSP Profile B > SIP -> ProxyServer: callcentric.com CHECK, BUT TINY RED EXCLAMATION MARK TO THE RIGHT, IS THAT NORMAL?
Service Providers > ITSP Profile B > SIP -> RegistrarServer: callcentric.com IT's BLANK SHOULD I ENTER "callcentric.com"?
Service Providers > ITSP Profile B > SIP -> UserAgentDomain: callcentric.com IT's BLANK SHOULD I ENTER "callcentric.com"?
Service Providers > ITSP Profile B > SIP -> OutboundProxy: callcentric.com CHECK, BUT TINY RED EXCLAMATION MARK TO THE RIGHT, IS THAT NORMAL?
AND
The following fields should be filled out with your name, your callcentric number beginning with 1 (e.g. 17775551212), and then your password:
Service Providers > ITSP Profile B > General -> Name: IT'S BLANK, DO I ENTER JUST MY FIRST AND LAST NAME?
Voice Services > SP2 Service -> AuthUserName: CHECK, MY 177XXXXXXXX NUMBER IS ALREADY ENTERED
Voice Services > SP2 Service -> AuthPassword: IT'S BLANK, SHOULD I MANUALLY ENTER IT? I NOTICE MY GOOGLE VOICE ON SP1 HAS THIS BLANK TOO, YET IT WORKS WITHOUT BEING FILLED IN
I'm scared to enter the information in the blanks for fear of messing something up, but if you give me the go ahead I will enter the information, Thanks tons pc44!
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