Setting Up Caller ID shown Name and Number on OBI110 !!! HELP
jimates:
The calls are forwarded to CC because they are in the CC voicemail. The problem has to be the setup on the Obi for CC.
From the dashboard, does it show as connected to CC?
bjmjpl:
yes that is correct on both counts...
its def getting to CC but skipping the obi it seems...
and oddly it WAS registered in the dashboard but after it didnt work i followed all the directions like i did last time and shut off auto provisioning and it says registered in the CC website but you are right in the obi dashboard it says failed to register...
is there a list of steps i need to do to get this to work in one place - ive kinda been doing a bunch of things from different threads...
ill offer to make a concrete list once im done - i guess im missing something...
thx guys!
jimates:
I have no experience with CC. If you turned off provisioning then the portal doesn't know what the status of anything on the Obi is. If it shows connected at CC and the device shows as connected then it must be a call route issue.
The only thing to verify is the inbound call route for SP2.
Voice Service -> SP2 -> X_InboundCallRoute It must be ph or {ph}
bjmjpl:
i put literally {ph} in Voice Service -> SP2 -> X_InboundCallRoute
is ph mean the phone number or literally "{ph}"?
if its literal than that doesnt do anything to help...except now it is consistently not even forwarding to CC...
do i have to change any digit maps?
thx for the help!!
QBZappy:
Quote from: bjmjpl on July 24, 2012, 11:21:07 am
i put literally {ph} in Voice Service -> SP2 -> X_InboundCallRoute
is ph mean the phone number or literally "{ph}"?
if its literal than that doesnt do anything to help...except now it is consistently not even forwarding to CC...
{ph} <- This
BTW it is confusing putting together the bits and pieces of info that you offer us. It is easy to understand something out of context. Show the full line configuration when you show your set up.
This is inbound route, the {ph} will not affect in any way the CF to CC ???
Quote from: bjmjpl on July 24, 2012, 11:21:07 am
do i have to change any digit maps?
Not for what you are trying to do.
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