REPORTING! REPORTING! REPORTING! Easy and MUST have feature
yorktown:
I am switching ALL my Vonage accounts for ALL my employees over to GV and OBI.
GV's system to report the calls (from, to, time, etc) basically are the worst. It lists only 10 call records on a page, with incomplete data. If you want more details on the call, you click and open another page. Using Google "Takeout", when you export GV records - you end up with a series of HTML files, with each call an individual HTML file. That is utterly ridiculous.
You guys know the calls, the duration, etc. PLEASE MAKE MY LIFE EASY. A simple call report from the DASHBOARD that can be exported as a csv of:
Date Time Incoming/Outgoing Origination # Destination # Duration (hh:mm:ss)
If you can also add the charges for the call that would be great.
This would allow me to easily determine who is working and who is not. Vonage reports this easy. And we use it to monitor staff.
PLEASE DO THIS ASAP :-)
Ostracus:
Understandable, but wouldn't you have better luck with this request over on the GV forums?
And in a similar vein, wouldn't it be nice if OBihai had set up call history to the way syslog works, then there would be unlimited history recording?
yorktown:
Thanks
A) GV Forums: They recommend TAKEOUT... Go ahead.. give it a try http://www.google.com/takeout
Its made for stuff like Google Docs. For GV, its an embarrassment. If I did 100 calls, I end up with 100 HTML files, each a record of each call.
With that, the only solution would be: Concatenate the HTML files, use a macro to remove all the HTML commands, line it up, then save as a CSV.
...and that - is a lot of work compared to a solution that Obihai can do in their sleep.
B) I spoke to OBIHAI today: They say you can with your machine type in the IP ADDRESS you are on and see the call record. There was only one error in their thinking: Most home cable modems are dynamic IPs This means the call record will only list for that IP. So your power went out last night, you type in your IP today and you only get the calls for the last 24 hours.
Also, my employees are all over the world. I need to be able to see the data from a single source (ie: the dashboard)
Its real easy for OBIHAI to do this. They have the data anyway. It would be AMAZINGLY helpful. All VOIP companies offer call reporting.
QBZappy:
yorktown,
You can save the last 200 calls from the OBi "Call History". You can then use that file using M$ excel to view the file contents. If you want to change the file format, you can then use the "Save As" to convert to several other file formats which you prefer. You should get nice clean columns of info which you can use. You will have to repeat this with every OBi unit that you own.
The syslog approach would be ideal.
yorktown:
Thanks.
But in the OBI Dashboard....I see no history option:
Quote
Device Configuration
OBi Dashboard
Add Device
Speed Dials
Trusted Callers
Circle of Trust
Requests & Invitations
Edit Profile
Download OBiON
Support
Set-Up Help
Forum
Docs & Downloads
I have right now 8 devices in multiple locations. But I need to be able to access the call logs for all the devices.
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