REPORTING! REPORTING! REPORTING! Easy and MUST have feature
yorktown:
Also, some of my guys do a 2000-3000 calls a month. 200 is a small fraction of their work and will not allow me to see what the work they are doing within a month
QBZappy:
yorktown,
On the portal you can only see the last 10 calls. That wont be of any use to you I think. If you look at the OBi unit web page, you will see the call history at:
Status->Call History
If the last 200 calls wont cut it for you, you will have to revisit the syslog method. OBihai adds and removes capability from that service without any notice to the users. There are a few on this forum that have developed processes based on the syslog output only to have it broken by changes made to the syslog output by OBihai. This method involved capturing text output to a file and then parsing the file to your specs. This would give you what you need. Worth a try.
yorktown:
Thanks. My units are all over the world. I am not in the same room as the units. I would need the reporting on the dashboard.....
That's why I request it as a feature :P
yorktown:
I also looked at the expert config. I don't see a syslog option. If I need to be next to the device to get the syslog, its not an option. Some of these are on different continents, let alone different states.
Its an easy feature for Obihai...like I said, they can do it in their sleep. The data already exists.
QBZappy:
yorktown,
If you need a solution ASAP for business, I believe if you put an Asterisk PBX into the mix it may work. OBi and Asterisk can coexist. The Asterisk would provide the Call detail records, and the OBi could provide the calling trunk. All your OBi units would be connected to the Asterisk.
I suggest this because I think it very unlikely that OBihai will provide the bulk Call detail records that you are looking for. The OBi is a consumer device, and the OBi portal is designed to simulate as closely as possible the OBi unit web interface. Since the unit provides limited Call detail records, it is unlikely that the OBi web portal will have more capabilities than the unit.
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