Check phone line
zzzjie:
I have been using OBI100 since last year. It has been a very good experience.
However, recently (about 4-6 weeks ago), my OBI100 is giving me a lot troubles. The main issue is: in the middle of the phone call, the phone went dead, I can see the light (for phone line) flashing on OBI100, then I see this Check phone line on my phone. I am using Uniden Dect 6.0.
I need to unplug the OBI100, wait for very long (it does not work if only 5min), plug it back in, and then everything works again.
It is very embarrassing that the phone dropped. I have to call my friends again and explain to them. It happened so many times, that I am so nervous during the call. Any silent during the call, I will ask immediately "are you there".
It started when I accidentally changed my Google account password. I had to re-register my OBI100 with new password. But seems since then, I kept seeing this Check Phone line". Just yesterday, it happened twice.
I really appreciate any help, thanks,
At first, I changed my google account password. Then I have to re-register the OBI100,
zzzjie:
It is "check tel line" with no dial tone. It happened many times during the phone conversation.
All the connections are good: internet is working, connection from base to OBI100 work.
Anyway, unplug the OBI100 for 10-20min, will fix it.
Any idea?
Thanks in advance!
jimates:
The "check tel line" is the handset telling you it is not picking up any service. It could be the Obi losing the connection to your google account. This could be for one of many reasons.
If you are using multiple cordless handsets, does the "check tel line" show on all of the handsets when this happens.
If you have a hands free base you can check to see if the calls is still active at the base when the handset shows the message. If it is, the connection is being lost between the handset and the base. If it is not the connection is being lost at/in the Obi.
Do you have an elaborate configuration, ie would it be terrible to lose the configuration and start over?
If this all started when you made changes to your log in credentials, I would recommend either deleting the google voice account from the Obi and start over, or delete the Obi from the account and start over.
zzzjie:
(1) yes it does show up on all the handsets.
(2) why the connection got lost at obi? when it happened, I can see the left-most light on obi-100 turned red then green again. What does that mean?
(3) I do not have elaborate configuration. I deleted obi from the account and re-registered it again using the new Google password.
RonR:
zzzjie,
Try increasing:
Physical Interfaces -> PHONE Port -> OnHookTipRingVoltage
slowly and see if you get to a point where the telephone set stays connected.
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