trusted callers don't work ?

(1/2) > >>

chihuahua8383:
I am in US , I had a set up with my Obi 110 and GV (US No) perfectly.

I sent this obi 110 to overseas to my family.  I have a list of US phone Numbers (relatives ) in trusted lists. That means when they call to my GV No, they don't have to wait for Obi Attendant, just go directly to the phone attached with the Obi in overseas and my home phone forwarding the call didn't ring. It is normal.

Couple days until now, I notice my home phone ring one time and my relatives heard the Obi attendant, they have to press 1 to continue the call to the obi overseas, that means the trusted lists of caller don't work perfectly. I check in web portal but nothing change in here

Pls help , thanks in advanced

QBZappy:
chihuahua8383,

Your understanding of the circle of trust is the opposite of what you think. Callers in your COT will be sent to the AA. It is by design. Callers not in your COT should ring your phone.

chihuahua8383:
Quote from: QBZappy on April 19, 2012, 09:06:23 pm

chihuahua8383,

Your understanding of the circle of trust is the opposite of what you think. Callers in your COT will be sent to the AA. It is by design. Callers not in your COT should ring your phone.


Thanks for your reply ,
 I saw the COT but my question is: someone just have US cell phone or home phone , they dont' have obi or GV , so how I can't invite them . It said "The email address (....) you've entered does not exist on our system at OBiTALK"

I means how to help my relatives call obi overseas by their normal US number, don't ring my home phone (bother me) and don't hear AA

RonR:
Selected callers to your Google Voice number can be sent to the Auto Attendant by setting:

Voice Services -> SP1 Service -> X_InboundCallRoute : {(12345550001|12345550002|12345550003):aa},{ph}

where 12345550001, 12345550002, and 12345550003 are the CallerID's to be sent to the Auto Attendant.

All other callers will ring the OBi PHONE Port.

Felix:
chihuahua8383,

I am a little confused what you expect to happen. It seems that the device is working as designed, but that's not what you want. Some numbers ("friends and family") should call the phone port, that is then forwarded somehow to another number?

And everybody else should call auto-attendant?

That's the best that I can understand from your post... but it doesn't make sense. So - describe what you want to happen

Navigation

[0] Message Index

[#] Next page