trusted callers don't work ?
chihuahua8383:
Quote from: Felix on April 19, 2012, 10:16:42 pm
chihuahua8383,
I am a little confused what you expect to happen. It seems that the device is working as designed, but that's not what you want. Some numbers ("friends and family") should call the phone port, that is then forwarded somehow to another number?
And everybody else should call auto-attendant?
That's the best that I can understand from your post... but it doesn't make sense. So - describe what you want to happen
ok , May I make it clear, my obi 200-xxx-xxx, I set up with GV 417-xxx-xxxx via my home phone as forwarding phone 240-xxx-xxxx in US, then shipped to vietnam to my family. In the US , I use any regular ,normal phone (ATT , tmobile or landline) to call 417-xxx-xxxx (which is in VN now). When any phone calls to 417_xxx-xxx, they got auto attendant and require press 1 to continue, in the same time , my 240-xxx-xxxx got one ring then stop.
My question is : how to make a call from US (any phone number) to 417-xxx-xxxx ( in vn now) WITHOUT ringing my 240-xxx-xxxx ( my home phone) and WITHOUT auto attendant (that means go directly to 417-xxx-xxxx) ? From 417-xxx-xxxx calls to US perfectly , no hassle.
I try to setup in Trusted callers to eliminate AA and single ring in my home phone but seem I got confusing here.
RonR:
If you don't want Google Voice to forward incoming calls to your home phone, uncheck your home phone number in the Google Voice forwarding phones list. Check only the Google Chat forwarding phone which will send the calls to your OBi.
If you don't want incoming calls to your Google Voice number to be routed to the OBi Auto Attendant, remove all entries from the Circle-of-Trust (and don't make the change I posted earlier).
chihuahua8383:
Quote from: RonR on April 19, 2012, 10:43:51 pm
If you don't want Google Voice to forward incoming calls to your home phone, uncheck your home phone number in the Google Voice forwarding phones list. Check only the Google Chat forwarding phone which will send the calls to your OBi.
If you don't want incoming calls to your Google Voice number to be routed to the OBi Auto Attendant, remove all entries from the Circle-of-Trust (and don't make the change I posted earlier).
Thanks RonR, it is easier to understand than your previous post. I did it and will test by tomorrow, too late in US now. By the ways, is any feature will be lost if I uncheck forwarding phone and do the phone in Vietnam still call back to any phone in US?
RonR:
Quote from: chihuahua8383 on April 19, 2012, 10:53:53 pm
By the ways, is any feature will be lost if I uncheck forwarding phone and do the phone in Vietnam still call back to any phone in US?
When Google Voice receives an incoming call, it simply rings all the phones in the forwarding list that are checked. Unchecking a phone simply stops it from being called. The Google Chat phone must be checked for the call to go to the OBi.
Outgoing calls from the OBi through Google Voice are unaffected by the Google Voice forwarding phones list.
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