Obi 202 Second Google Voice trunk Registered, not Connected

[KenGetz]

Hi. Obi 202. Got first GV trunk set up with no hassles. Trying to add a second. It all sets up appropriately, but in the Obi Dashboard, I see SP2 with the correct information, but the status says "Registered", not "Connected". Needless to say, I can't make any calls through this SP. I've tried everything I can think of--removed the SP2 settings, rebooted, etc. Any thoughts? Thanks -- Ken

[RonR]

Log into the OBi directly (username/password = admin/admin) using the IP address returned by dialing ***1.

Verify the OBi is configured as follows:


Google Voice on SP1:

Service Providers -> ITSP Profile A -> General -> Name : Google Voice
Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice
Service Providers -> ITSP Profile A -> General -> DigitMap:

(<1aaa>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|1xxxxxxxxxx|011xx.)

where aaa is your local area code.

Voice Services -> SP1 Service -> X_ServProvProfile : A
Voice Services -> SP1 Service -> AuthUserName : (Google Voice username)
Voice Services -> SP1 Service -> AuthPassword : (Google Voice password)
Voice Services -> SP1 Service -> X_SkipCallScreening : (checked)

Physical Interfaces -> PHONE Port 1 -> PrimaryLine : SP1 Service


Google Voice on SP3:

Service Providers -> ITSP Profile C -> General -> Name : Google Voice
Service Providers -> ITSP Profile C -> General -> SignalingProtocol : Google Voice
Service Providers -> ITSP Profile C -> General -> DigitMap:

(<1aaa>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|1xxxxxxxxxx|011xx.)

where aaa is your local area code.

Voice Services -> SP3 Service -> X_ServProvProfile : C
Voice Services -> SP3 Service -> AuthUserName : (Google Voice username)
Voice Services -> SP3 Service -> AuthPassword : (Google Voice password)
Voice Services -> SP3 Service -> X_SkipCallScreening : (checked)

Physical Interfaces -> PHONE Port 2 -> PrimaryLine : SP3 Service

[MichiganTelephone]

I just tested adding a second GV account on SP2 on my OBi202 and it worked fine.  Are you sure you clicked on the correct selection from the provider list, to add a Google Voice account and not a Generic Service Provider?  Also, did you ever make the one requisite call from the phone icon in the left-hand column of the Gmail web page associated with your second Google Voice account?

[KenGetz]

Thanks, all. I forgot to mention (thinking it didn't matter) that I had set up the Obi202 to work with PBX in a Flash, following their excellent directions, which set up SP2 for me using expert mode.

When I realized that SP2 was in use, I tried setting up a second GV account using ObiTalk online using SP3. But I wonder if having set things manually using expert mode removed my ability to create a new GV trunk on SP3? I have a feeling I need to start over, reset everything, set up both GV trunks, and then go into expert mode to hook up PBX in a Flash. Does that make sense?

Thanks! -- Ken

[RonR]

I updated Reply #1 above to reflect what you want to end up with for two Google Voice accounts, one on SP1 and the other on SP3.

[KenGetz]

Looks like it's working now, thanks. Still need to hook up the Asterisk side of things, but I can make a GV call from the phone handset and caller ID indicates the correct GV number when the call arrives. Thanks!