Problems with porting to Google Voice.
rtalcott:
My port from my AT&T cell to gv took 5-6 days...definitely took longer than the quoted 48 hours....but...it's been GREAT after that.
rt
carl:
Quote from: Rick on April 22, 2012, 06:45:07 am
Quote from: IrwinFamily on April 22, 2012, 04:58:21 am
Number porting typically takes about 3 weeks.
Also, most carriers charge $20-$30 to import, so the cost is reasonable.
What do you base this on? FCC requires 4 days or less. http://www.fcc.gov/guides/portability-keeping-your-phone-number-when-changing-service-providers
He probably refers to porting of foreign numbers by e.g. Anveo.
Most carriers do not charge for porting at all. Cheap VOIP providers do, Callcentric is $ 15.-
carl:
Quote from: Everton on April 22, 2012, 06:02:09 am
You said that T-Mobile completed the request immediately, what do mean by this statement? Did your mobile phone with the number went "dead" immediately after completing the port request from Google Voice? I did a port from T-Mobile to GV and it became active/completed in exactly 24-hours! When you call the ported number today, what happens? Does it show up on the call history of your GV account? Does it ring and go to GV Voicemail?
Can T-Mobile offer any assistance?
Nothing is happening, the t mobile phone works as usual . However, when calling the customer service, I did not get the normal menu and was directly routed to the rep because of pending port. They cannot do anything for me, it is stuck on GV side.
carl:
Quote from: rtalcott on April 22, 2012, 06:52:41 am
My port from my AT&T cell to gv took 5-6 days...definitely took longer than the quoted 48 hours....but...it's been GREAT after that.
rt
I hope that you are right. However, I will have to configure the Obi before my relative goes out of the country plus I do not feel like buying a new prepaid card from t mobile in order to keep the service going.
carl:
Quote from: Rick on April 22, 2012, 06:46:05 am
Quote from: carl on April 21, 2012, 05:58:24 pm
Apparently, porting to GV is not that easy as presented on this forum. Porting from the previous provider to T mobile prepaid went without problems in less than 2 days. However, the port to GV got stuck. It started with an error on my side typing in a wrong password, an issue which I corrected after the system e-mailed me. But from that moment on nothing is happening. The port is in " progress" for 5 days, although t- mobile completed the request immediately. I am getting no response from GV. their forum is full of complaints about the same or similar problems without any hint that any of those problems were ever resolved.
It is really annoying because it is for one of my relatives who I talked into dropping Magic Jack and switching to Obi/GV. Unfortunately, GV does not even have any local number available and with the number we got locals with PSTN would have to pay long distance.
I am normally patient with GV since it is free, however, 20$ is a very steep porting fee and I would expect some customer service and problem resolution. >:( ::)
Anyone here with the same experience?
File a complaint with the FCC immediately. That will get their attention.
The FCC has changed its number porting rules to shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports, including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010 for most carriers. Small, rural carriers have a longer period, until the beginning of 2011, to meet the new porting deadline.
I am not quite sure what GV status really is and whether the same rules apply as for regular VOIP providers.
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