Phone connected to Obi not ringing
duile:
Quote from: RonR on April 23, 2012, 01:26:45 pm
If you log into the OBi at the IP address returned by dialing ***1, does the OBi show SP1 Service Status as Connected? YES
If you look at the Call History in the OBi, do your outgoing calls show as having gone out GoogleVoice1? YES
If you turn off the OBi and log into your Gmail account, is an incoming Google Voice call received there? NO (the call goes straight to google voice's voicemail again, and shows up in my google voice inbox as a received call, but my home land line phone never rang)
I am having the same problems with not getting incoming calls to ring on the land line phones, that are connected to the Obi100. I have tried your steps here, but still don't know what's wrong. If anyone knows, please help.
EDIT: Update as of this morning (07-11-2013) - FIXED! - Apparently, Google had outages for several accounts affecting several states. I saw the news story on cnn.com, but I live in a state not listed in the news story. Still, as of this morning, a test call to the landline-ported-GoogleVoiceaccount-with-Obi worked! Incoming calls seem to be coming straight through to the phone, without going straight to voicemail any longer. So, if anyone else has problems like mine, it may be just your Google account having a temporary problem. Phew!
FaithDugan:
For anyone who also Googled this and none of the above works, ensure that your Google Voice number is still active, as they deactivate numbers that go unused. I was still able to make outbound calls with the number (from Obi, Google Chat, and Google.com/voice) but the caller ID on the other end showed a completely different number that said "the number you have dialed has been deactivated" when I called it back. Also, the Google Voice site shows the outbound calls so it LOOKS like it's working but if it's not showing the phone number on the left hand side, or the voicemails, then it's been deactivated. All this in spite of the fact that you can technically dial that GV number. Pretty sloppy and confusing deactivation, for sure. Just click the "Create new number" button on the left hand side, set the new GV number up, and Obi will be able to send and receive calls perfectly.
kodiyan:
I did all 3 steps that shows in this forum thread. The call history is no more available in OBI Login. I went to expert and I can see call status active for all outgoing calls.
But for all incoming calls, Active call is 0. I dialed ***1 for ip address, I am getting the result. Call back **0-3-0# ringing back. I can make outbound calls. But incoming calls are not ringing.
I forwarded to another number with Google email (both same time) forward number working. I removed that forwarding, then none of them working when calling and calls are going to google voice message.
Please help.
Emagin:
For those of you that tried everything and it still won't ring....
Make sure to check if your landline phone is connected to the correct SP port on the Obi.
I *stupidly* kept testing and testing everything but the physical cables.
My phone was wired to SP2 and my setup was for SP1 !!!
So it dialed out fine but never rang. DUH.
ccinaz:
If you have an old GV number you are setting up and it doesn't ring on the OBi, look at GV in a browser. If you have "Legacy Google Voice" in the ...More... selections on the left side, go to Legacy and make sure the "Forward Calls to Google Chat" box is checked under Phones in Settings. Access Settings from the gear on the upper right of the page.
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