error 404

[rabbitman]

Sp1 is freephoneline voip sip account. Number for My area
Sp2 is google voice number for usa.
I set auto attendant to use outbound call sp2
And my cell phone number is in trusted circle.
When I call Sp1 from my cell (in trusted circle) and get the auto attendant.
So I press 2 in auto attendant and put a phone number # key (a usa number)
And I get an error 404. Why do I get this error?  It works if I use the obi android app.

[Stewart]

Check the OBi's Call History.  Does the failing call show the outbound leg on SP2?  Does it show the full 11-digit peer number (1 + areacode + number)?

[rabbitman]

This is the call log

Terminal ID AA1                                  

SP1

Peer Name  
Peer Number 16
13560 1000        

16
13560
1000

Direction Outbound                                             

Outbound

13:05:28 New Call  
13:05:40  End Call                              

(603 Declined)

[Stewart]

OK, so the call was trying to go out on SP1.  Confirm that Primary Line for the Auto Attendant is set to SP2 (as you stated).  If that's not it, I would guess that some digit map is incorrectly rewriting the number to use SP1.  You can test whether dialing **216135601000# in the auto attendant works correctly; if so, there is probably a digit map messed up.

[rabbitman]

I got it to go to google voice but still an error 404


AA1                                         GoogleVoice2
Peer Name   
Peer Number 16
135601000  16
135601000 
Direction Outbound                    Outbound
01:05:16 New Call 
01:05:19  End Call

 This is my digit map
digit map for sp1   (1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
digit map for sp2   (1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
digit map for AA    ([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))

[Stewart]

Sorry, I have no idea what may be wrong.  I was able to call OC Transpo from my GV account with no trouble.  Does it work if you dial from the OBi's Phone port?  If so, does it work if you dial **0 for the AA, press 2 and then dial the number?  Can you call other numbers on GV from your cell, through FPL and the OBi?

[rabbitman]

Does it work if you dial from the OBi's Phone port? Yes
dial **0 for the AA, press 2 and then dial the number? yes
 Can you call other numbers on GV from your cell? no
 through FPL and the OBi? yes

[rabbitman]

I found the answer you log in the freephoneline web site and enable the Follow Me Options setting do not put any phone number in the fields Follow Me Options is like call fork or call forward.