No dial tone since 2711 update

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gquiring:
My Obitalk was updated to the 2711 firmware today (5/9/12) and now I have no dial tone.  I have rebooted the device, confirmed good connections to the phone and nothing produces a dial tone.  I tried *** and I get no response.  I can login into the web interface on the Obi device and see the config menus.  Did the firmware update foul up my device?

RonR:
You might try resetting the unit to factory defaults and restoring a backup or reconfiguring the unit from scratch.

gquiring:
Quote from: RonR on May 09, 2012, 03:20:27 pm

You might try resetting the unit to factory defaults and restoring a backup or reconfiguring the unit from scratch.


I did the reset, no dial tone.  With the phone off hook it reports on-hook. 

RonR:
Quote from: gquiring on May 09, 2012, 03:35:14 pm

I did the reset, no dial tone.  With the phone off hook it reports on-hook. 


Assuming your telephone set and its cord are operational, it sounds like your OBi croaked.  A totally unconfigured OBi at factory defaults with nothing but power and a telephone set connected to the PHONE Port should produce dialtone and be able to reach the Auto Attendant (**0).

gquiring:
Quote from: RonR on May 09, 2012, 03:38:10 pm

Quote from: gquiring on May 09, 2012, 03:35:14 pm

I did the reset, no dial tone.  With the phone off hook it reports on-hook. 


Assuming your telephone set and its cord are operational, it sounds like your OBi croaked.  A totally unconfigured OBi at factory defaults with nothing but power and a telephone set connected to the PHONE Port should produce dialtone and be able to reach the Auto Attendant (**0).


I agree it's a door stop now, but the firmware updated caused it.  I was getting dial tone until the the update.  Can I install the older firmware to test?

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