Obihai is deleting unwanted topics
MichiganTelephone:
Quote from: mrjoe on May 19, 2012, 11:36:18 am
Quote
Ron's contributions were have been not only useful, but highly needed by many of us. In a way he has been providing the level of customer service in certain areas Obihai should, but does not. Obihai would have less customers and worse ratings = less business without him.
I couldn't agree more!
RonR should be on Obhai's Payroll!
I couldn't DISAGREE more. Since you are new, the thing you may not have noticed is that while he tries to present himself as something of a "guru" in this forum, he then goes behind Obihai's back and trash talks them on other forum(s) (on BroadbandReports.com that I know of, and maybe others that I don't). I have no inside knowledge on this, but I would almost bet that was part of the reason that Obihai might have gotten a little peeved with him.
Quote from: mrjoe on May 19, 2012, 11:36:18 am
He has helped many of us. I sometimes search the forum for "RonR" to read through his very informative and easy to understand posts.
If he would just stick to what he knows, which is Obihai dial plans, and not try to get others to follow his entire philosophy on how an Obihai should be configured, I think that few of us would have a problem with him now. When he first came into this forum several months ago, he really managed to tick off some participants (including me), but that's water under the bridge. The problem is that even as his posts became more helpful and less abrasive, he still just couldn't stop beating the drum for not using the Obihai portal. And that's fine if you are an experienced user and know what you are doing, and more importantly, what you are giving up if you don't use the portal, but I have always said that it's horrible advice for new users, and really for anyone that ever expects Obihai customer support to help them resolve a problem with their device.
Personally, if I had been moderator of this forum, he wouldn't have lasted a month before I would have given him the boot. Maybe other users would have stepped in to do what he does (after all, he's not the only smart person on this forum) and maybe not, but chances are that no one else would have replied to questions as quickly as he did (often before anyone else even had a chance to see them). So that's why I say, if he had simply stuck to helping people with their dial plan questions, and not been so doggone pushy about his beliefs on the correct way to configure an Obihai device, he'd likely not be in hot water now.
Then add to that the raising of this "tempest in a teapot" over what he's been calling a "back door" (which is possibly about the most pejorative terminology he could have used among a technically-oriented crowd) and you have what for all intents and purposes appeared to be a blatant attempt to smear Obihai's reputation. Maybe it was just extremely poor judgement on his part to frame the issue that way, but he managed to get many people worked up about it (I must confess that I even started to wonder about it), but in the end it turned out to be a non-issue, except for a very few people who in my opinion are probably so paranoid that you wonder how they can even stand to have an Internet connection at all.
In any case, the thing that NO company would want to see in an employee (and that's what he'd become if they were paying him) is disloyalty. By being so vocal about this issue, especially without knowing all the facts before raising a ruckus, he's probably just blown up any bridges he may have been building with Obihai. No way would any rational company put someone on their payroll that's been backstabbing them in other forums and/or trying to damage their reputation.
All of the above is simply my personal opinion. I don't speak for Obihai, and I'm not privy to any inside information. I'm just drawing what I believe are some obvious conclusions. I'm not saying you should not appreciate the help he has given you or others; if he has helped anyone then that's a good thing, and I'm not saying you should share my opinions. But if I were you, I would just keep in mind that someone else might have taken on the role of Obihai dial plan expert if he hadn't. No one is indispensable, especially not in a forum such as this one.
lhm.:
MT you are totally off topic in this thread. Please delete the above post.
TIA
Mango:
Quote from: MichiganTelephone on May 20, 2012, 12:04:58 pm
By being so vocal about this issue, especially without knowing all the facts before raising a ruckus
I think this is what bothers me most about the situation. There have been several times where people have posted completely incorrect information, and - however unbelievable - it has been accepted as fact by other members. No one is doing themselves any favours by starting rumors, whether by genuine accident or on purpose.
Obihai has built some EXCELLENT VoIP devices and I'm thrilled to own one. If you don't like the default settings................then change them. ::)
DocM:
I may not have been on these forums as long as the rest of you guys but RonR's contributions are great. He was one of the few people who quickly responded to my queries and gave me effective answers. Out of the several topics I've read on this forum, I have never seen him "force" anyone to follow his philosophy. He simply stated his solution, which worked if followed correctly. It is unreasonable to ask him (or anyone else) for all possible solutions to achieve the same results.
It is quite unsettling to me for Obihai to delete unwanted topics. I personally don't believe their reasoning is sufficient to delete any topic. Maybe they could relabel it and lock it or move it to another section of the forum.
MichiganTelephone:
Quote from: DocM on May 21, 2012, 11:52:43 am
I may not have been on these forums as long as the rest of you guys but RonR's contributions are great. He was one of the few people who quickly responded to my queries and gave me effective answers. Out of the several topics I've read on this forum, I have never seen him "force" anyone to follow his philosophy. He simply stated his solution, which worked if followed correctly. It is unreasonable to ask him (or anyone else) for all possible solutions to achieve the same results.
No, but it IS reasonable to ask him not to try to discourage new users from using the OBiTALK portal (even if only by including those settings in his "effective answers" when they are totally unnecessary to solve the problem at hand). Note that it's often a "sin of omission" — he's instructed people to disable Auto Provisioning or OBiTalk Provisioning as part of a longer procedure without explaining what they will lose by doing so, and in most cases without it being at all necessary (the same changes could just as easily be made from within the Expert Configuration mode of the OBiTALK portal). So you are correct in saying he doesn't "force" anyone to follow his philosophy — how could he, without having direct access to their device — but too often the implication has been that you have to follow his philosophy to get your issue fixed or to achieve the result you want. And that especially impacts new users that probably most need the portal, but are least likely to understand that they don't need to disable it to achieve what they want.
Having said this, I will note that in some of the latest messages I've read from him, I haven't noticed him doing this as much (in fact I haven't noticed it at all in the last couple of weeks, but I obviously don't read everything he posts). So perhaps (I hope) he now realizes that it's not a good thing to steer new users away from the portal, despite whatever personal beliefs he may have about it (and it was certainly a slap in the face to the Obihai developers that worked very hard to get that portal implemented and make it useful).
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